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1

[Bug--Solved] Infuriating application/panel rendering bug in latest Premiere

Community Beginner ,
Nov 27, 2018 Nov 27, 2018

I have solved this. See Update 3 below. The culprit is the Nahimic service and associated Sonic applications that install automatically with new Asus motherboards.

I'm using the newest version of premiere (13.1?), and I the whole program becomes mostly unresponsive when I change my workspace and show clips in thumbnail/icon view. If I try to double click them to preview them in the source monitor, the source window stays grey and then my playhead in my timeline becomes unresponsive. I can still play my timeline and clips in the source monitor, but no visual updates occur within the program.. Then, if I quit Premiere at this point, it stays running in the background and I have to force quit the process. I am on a brand new computer, literally just 2 days old with a brand new, clean install of Windows. The only programs I've installed are Chrome and the Adobe suite...something is seriously wrong with this version. Thought it was maybe the latest nvidia driver, rolled back to the previous one (416.94) and that did not help.

Next I'm going to roll back to 13.0 and see if the issue still occurs.

Update: Yes, the issue occurs in 13.0 too. I can replicate it literally every time by doing the above things.

Update 2: Ok, I've narrowed it down further. This bug does NOT occur when I switch to thumbnail view on the default, one-screen Editing workspace. It seems to occur when I have the project panel over to my second screen and then switch to Thumbnail/Icon view. It has to be something with moving/undocking the panel or displaying it on a different monitor that conflicts with Icon view and causes everything to misbehave.

Update 3: I found the culprit, and it was in fact NOT a bug with Premiere, however I think it is important to report because the applications responsible for this self-install with Asus's brand new Z390 motherboards (Asus Maxiumus XI Hero for me), and I'm positive there will be more people with this issue. The problem is the Nahimic service. I had no memory of installing this, so I did some looking. The very minute I booted into Windows for the first time on my new PC, I got a notification in the corner asking if I wanted to install the new Asus Armoury Crate app from the Windows Store. It looks like Microsoft and Asus have collaborated, making it easy to install a (admittedly useful) program that will help you automatically install all your latest drivers straight from Asus. It worked well and I was very pleased with it.

Unfortunately, what I was not aware of, is that by installing this app, two additional apps were installed in the background with zero notification: Sonic Studio 3 and Sonic Radar 3. The nahimic service is apparently tied to these apps. They try to create radar overlays in your games so you can see which direction the sound is coming from, or something like that. There is no way to disable these overlays globally within the app, only on a per-app basis, and apparently they try to (erroneously) insert themselves into non-games too (like Premiere in my case). Disabling the service or removing the apps is the only way to solve it. Thankfully, this was easy to track down on a clean install. So...BEWARE all new PC builders! Asus is great, the Armory Crate software is great...but these pesky side apps are not. At least not until they are fixed.

Specs:

i9-9900K

GTX 1080

32GB RAM

Windows 10 Build 17763

Nvidia driver 416.94

1.6K
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correct answers 1 Correct answer

Adobe Employee , Nov 30, 2018 Nov 30, 2018

Hi SEvansUp!

I am copying your solution to this box so I can mark it as answered! Next time someone is searching for a solution to this problem, they will be able to find this page.

-Caroline

SEvansUp Solution:

I found the culprit, and it was in fact NOT a bug with Premiere, however I think it is important to report because the applications responsible for this self-install with Asus's brand new Z390 motherboards (Asus Maxiumus XI Hero for me), and I'm positive there will be more people with this i

...
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Adobe Employee ,
Nov 30, 2018 Nov 30, 2018
LATEST

Hi SEvansUp!

I am copying your solution to this box so I can mark it as answered! Next time someone is searching for a solution to this problem, they will be able to find this page.

-Caroline

SEvansUp Solution:

I found the culprit, and it was in fact NOT a bug with Premiere, however I think it is important to report because the applications responsible for this self-install with Asus's brand new Z390 motherboards (Asus Maxiumus XI Hero for me), and I'm positive there will be more people with this issue. The problem is the Nahimic service. I had no memory of installing this, so I did some looking. The very minute I booted into Windows for the first time on my new PC, I got a notification in the corner asking if I wanted to install the new Asus Armoury Crate app from the Windows Store. It looks like Microsoft and Asus have collaborated, making it easy to install a (admittedly useful) program that will help you automatically install all your latest drivers straight from Asus. It worked well and I was very pleased with it.

Unfortunately, what I was not aware of, is that by installing this app, two additional apps were installed in the background with zero notification: Sonic Studio 3 and Sonic Radar 3. The nahimic service is apparently tied to these apps. They try to create radar overlays in your games so you can see which direction the sound is coming from, or something like that. There is no way to disable these overlays globally within the app, only on a per-app basis, and apparently they try to (erroneously) insert themselves into non-games too (like Premiere in my case). Disabling the service or removing the apps is the only way to solve it. Thankfully, this was easy to track down on a clean install. So...BEWARE all new PC builders! Asus is great, the Armory Crate software is great...but these pesky side apps are not. At least not until they are fixed.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines