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Can't create Captions from Transcript - beeps and have to FORCE QUIT!

New Here ,
Oct 21, 2022 Oct 21, 2022

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Video explanation: https://share.getcloudapp.com/12uzjln5

 

Previously I've been able to create a transcript from the audio file then create captions by clicking the CC icon and set their length and everything.

 

Now I click the CC button and nothing pops up, then I can't click anywhere or do anything and AP just beeps. I have to FORCE QUIT the application to close it.

 

Is there some secret setting I have enabled that is making this process unecessarily difficult? What the heck is going on?

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Audio , Crash

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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Your screenrecording is not found.

 

This was an issue and fixed in an earlier version. What specific version of PR are you running?

 

Stan

 

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New Here ,
Oct 21, 2022 Oct 21, 2022

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I deleted it because the issue was solved after updating to v23 and I cant find a way to delete this original post. Appreciate the response though.

 

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Community Expert ,
Oct 21, 2022 Oct 21, 2022

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lol. That is good news!

 

Stan

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New Here ,
Oct 27, 2022 Oct 27, 2022

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Was working for the past few days, now the bug is back on v23. The whole app freezes, the Captions popup never shows up and I have to force quit. Back online with Adobe support, this is absolutely ridiculous.

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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Please post a screenshot of your transcript panel before you click on the create captions button.

 

Are you using a multiple monitor setup?

 

What operating system?

 

Stan

 

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