Can't get audio to play in tutorials

[Huntley27609156rm9s]

Full disclosure, I'm a total novice. I signed up for a subscription for my wife, and I'm trying to learn Premier Pro for the first time. I'm reasonably adept at software, and I'm a fairly skilled Photoshop and Lightroom user. I'm a Windows user.

I started taking the first tutorials for beginners and right off the bat I ran into a problem. I can't get the audio to play on the test clips. I tested the system by importing some of the videos I've taken myself, and the sound works fine. I've gone into the settings in Windows for sound, and tried a couple of different things, nothing seems to work for the tutorial clips. Please help 🙂

[Ann Bens]

Make sure Default Input in the Audio Hardware in the Preferences is set to No Input.

[Huntley27609156rm9s]

It set the preferences for "No Input", and restarted Premiere Pro. No dice. 
Same problem. 
 

[Huntley27609156rm9s · Accepted solution]

Just in case anybody else comes across this problem, here's the solution. As a total newbie to Premiere Pro, I'm not familiar at all with the various parts of the workspace and what they mean. The tutorials they tell you to download don't actually have any audio on them. They don't tell you that, so naturally I wondered what I was doing wrong. I got on the line with Adobe, and they straightened me out. I'm assuming that once I get past the most basic tutorials, if they give you something to download, they'll have audio on them. 

[Kevin-Monahan]

Thanks for reporting back, Huntley.

Kevin