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Can't import most files into premiere

Community Beginner ,
Jun 02, 2021 Jun 02, 2021

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This is so strange.  I am trying to import files into premiere aned the systemn just hangs. I've uninstalled and reinstalled, i've updated drivers and most other things.  Anyone know what else can be holding it up.  These are mp4 files used with a avermedia capture device and also some files converted using wondershare.  This has never happened beofre and I can't figure it out.  Any help would be appreciated.

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correct answers 1 Correct answer

Adobe Community Professional , Jun 05, 2021 Jun 05, 2021
Premiere does not support mp4 in an avi container.

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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Hello,
Can you please try to do these rebooting steps:

FAQ: How to clean media cache files 

FAQ: How to reset (trash) preferences.

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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Please use the free MediaInfo and post a screenshot the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Hand brake to convert to constant frame rate:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

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Community Beginner ,
Jun 04, 2021 Jun 04, 2021

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SicoProductions_0-1622862642977.png

 

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Community Beginner ,
Jun 04, 2021 Jun 04, 2021

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Here is another one that is an avi format.

 

SicoProductions_0-1622862776392.png

 

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Adobe Community Professional ,
Jun 05, 2021 Jun 05, 2021

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quote

Here is another one that is an avi format.

 

 


By @SicoProductions

That is VFR and should be converted to CFR before importing.

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Adobe Community Professional ,
Jun 05, 2021 Jun 05, 2021

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Premiere does not support mp4 in an avi container.

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Community Beginner ,
Jun 06, 2021 Jun 06, 2021

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It's not an avi in an mp4 container.  I will try the car vs vf4 situation.  

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Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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I used handbrake and changed from vfr to cbr.  Didn't work.

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