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3

Can't playback exported video

Community Beginner ,
Mar 11, 2024 Mar 11, 2024

I have made a 60 second video using pictures from my desktop, and when I export it and try to play the video i get the message: "We can't play the video because it's encoding settings aren't supported. You can still listen to the audio."

 

I have used pictures in videos before and it's never caused problems. I have also never changed my export settings so I am very confused. I am also working on a deadline so I need this to be solved ASAP. 

 

I have the preset: Match Source - Adaptive High Bitrate and in a H.264 format. Any ideas why this is happening?

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Error or problem , Export
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correct answers 1 Pinned Reply

Adobe Employee , Mar 11, 2024 Mar 11, 2024

Hey Luke,

Sorry for the issue. If you're using a media player to preview the exported video, please check if it supports the H.264 codec. You can try the VLC player (https://adobe.ly/3Tuf9vx) and check if it works. You can also try importing the exported video back to Premiere Pro to preview it.

 

Thanks,

Ishan

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Adobe Employee ,
Mar 11, 2024 Mar 11, 2024

Hey Luke,

Sorry for the issue. If you're using a media player to preview the exported video, please check if it supports the H.264 codec. You can try the VLC player (https://adobe.ly/3Tuf9vx) and check if it works. You can also try importing the exported video back to Premiere Pro to preview it.

 

Thanks,

Ishan

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Community Beginner ,
Mar 12, 2024 Mar 12, 2024
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It always has before. The only difference from any other project I've exported is that the video is made up of images. I've been using the windows Media Player as I always have.

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