Can't render anything from Premiere or AME

[Biblmac]

Long story short, I have been trying to render anything from Premiere or AME for the last couple days. Every time I try to render anything as H.264 it crashes on me. It doesn't give me any information, it doesn't put an error or report in the log. It just asks me to send a crash report. I don't even know where to begin with this issue. I have tried using and not using CUDA acceleration. Nothing makes a difference. I'm open to any suggestions people may have.

My PC:

ASUS Prime x470-Pro

Ryzen 7 1700 (o.c. to 3.9GHz)

Corsair Vengence RGB Pro (4x8GB o.c. to 3000mhz)

Nvidia GTX 960

Corsair 110i water cooler

[R Neil Haugen]

A screen grab drag/dropped on your reply of the export settings would be SO helpful.

What's the media and effects used on the sequence? How is it stored on disc, how much space do you have on the disc you're exporting to? (PrPro needs several times the finished project file size open to work.)

Have you tried exporting short segments of the project? Have you tried other formats/codecs?

Neil

[Biblmac]

Thanks for the quick reply!

I have tried exporting form both my NAS and my 500GB Samsung EVO 960. The Samsung has about 200GB free and the NAS has about 900GB free. I was able to render a small portion of the video. I had never previously had issues with exporting long videos, but now it seems that I can't export anything beyond 15 minutes or so (not tested this exact time, just an estimate.) So I apologize for not testing the short videos earlier. Since 90% of my video work is longer than 15 minutes, I am really concerned about this.

[R Neil Haugen]

Pretty much white-bread export setting there, one suggestion ... try Match Source Adaptive Bit Rate for the preset. It's more fluid in working with the media, essentially.

Still ... puzzling.​

Neil

[Biblmac]

So here is a crash report... Not sure what this means but I was able to copy it... Any idea what this all means?

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.4" clientVersion="1.6.4" applicationName="Premiere Pro" applicationVersion="12.1.2" build="69">

<time year="2018" month="10" day="26" hour="0" minute="0" second="30"/>

<user guid="c21634c6-6e27-4f9c-9357-6948127615e2"/>

<system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32699" machine="AMD Ryzen 7 1700 Eight-Core Processor" model="AMD64 Family 23 Model 1 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="3893 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFCFC1DFEC5">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFCFC1DFEC5" symbolname="h264OutVideoGetAPIExt"/>

<stackStatement index="1" address="0x00007FFCFC1649E8" symbolname="h264OutVideoGetAPIExt"/>

<stackStatement index="2" address="0x00007FFCFC1F4D52" symbolname="h264OutVideoGetAPIExt"/>

<stackStatement index="3" address="0x00007FFCFC1F5143" symbolname="h264OutVideoGetAPIExt"/>

<stackStatement index="4" address="0x00007FFCFC1F6B22" symbolname="h264OutVideoGetAPIExt"/>

<stackStatement index="5" address="0x00007FFCFC1D2849" symbolname="h264OutVideoGetAPIExt"/>

<stackStatement index="6" address="0x00007FFCFC157936" symbolname="h264OutVideoGetAPIExt"/>

<stackStatement index="7" address="0x00007FFCFC1581E4" symbolname="h264OutVideoGetAPIExt"/>

<stackStatement index="8" address="0x00007FFCFC3B3FF2" symbolname="h264OutVideoGetAPIExt"/>

<stackStatement index="9" address="0x00007FFD46803034" symbolname="BaseThreadInitThunk"/>

<stackStatement index="10" address="0x00007FFD46BA1461" symbolname="RtlUserThreadStart"/>

</thread>

</backtrace>

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<register name="RAX" value="0x00000000FFFFFFB0"/>

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<register name="RIP" value="0x00007FFCFC1DFEC5"/>

<register name="EFL" value="0x0000000000010287"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

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<dumpType>

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</crashreport>"

[Mike Dziennik]

You're video card has 2GB VRAM? CC2019 needs 4GB:

Adobe Premiere Pro CC System Requirements

Not saying this is the reason but it's a good place to start.

[Ann Bens]

Also your cpu and memory is over clocked: set that to normal speed.

[Biblmac]

Honestly if over clocking my cpu is going to give me issues with adobe that I don't have when I tried Avid (on this same PC) or Davinci, I'm going to have to just go with an alternative. The initial performance boost I saw with my o.c. is too valuable to give up because Premiere doesn't like it.

That said, I understand that Adobe requires 4GB for VRam if you use hardware acceleration but I don't. The only requirement for Video Card in the sections that apply to me is a 32-bit video card and I can safely check that box.

That being said I was able to finally render the video. I cleared the media cache through the preferences in adobe and it didn't work, however when I followed the instructions I found on another post with a similar issue, to go in to the cache files themselves and delete all of them, it did allow me to render.

[R Neil Haugen]

Always ... clearing those cache files manually is a good choice when anything is bonkers. Glad you're working. And if the rest of the app keeps going, don't worry about the OC as long as your gear doesn't fry. Fast cores/RAM is really the most single crucial part of better performance in PrPro.

Neil

[Kevin-Monahan]

Biblmac,

Can you please contact us about this issue? Contact Customer Care

Hope we can help.

Thanks,
Kevin

[Biblmac]

So two new developments:

1) I double checked and my video card does indeed have 4GB of VRam. My overclocking is still 100% stable and no hardware failures before, during or after rendering.

2) I called Adobe today after only a 2 weeks of use it started crashing again. The customer service rep remoted in to my computer and I was able to successfully replicate the problem on a batch of renders (after nearly all the clips rendered it crashed). This was just making proxies. So he suggested, when it crashes, just re-do the files that didn't render before the crash. Fair advice but doesn't solve the problem, just treats the symptoms. Also in order to avoid crashing on larger projects, he suggested using the Match Source - Medium Bitrate preset as it wouldn't be any lower quality than High Bitrate... (3mbps vs 10mpbs seems significant to me). Now, I've got a 3 minute video that I'm trying to render (with 3 multi-cam sequences nested and only transform and lumetri color effects applied) that has crashed once on export and is currently sitting at 52% with Premiere using 0% CPU, GPU, and Disk resources while using 31% RAM. The first attempt was using the Match Source - High Bitrate plug in on a 1920x816 timeline and this render is using the Youtube 1080p preset. I am only running premiere while exporting. Every other program on my computer has been ended (except now I have opened Chrome to write this while Premiere is at a stand still). I am able to render files that take a render time of less than 3 minutes at the moment, but any time the file exceeds 3 minutes to render or I have a large queue of files, it crashes.

I appreciate that clearing the cache worked before, but clearly that is a symptom of a bigger problem. Are the cache files corrupting? Is there anything I can do to avoid this in the future? I'm so confused as to what is actually wrong.

UPDATE: The render stuck at 52% just crashed.

UPDATE 2: I tried a 3rd time and the Match Source - Medium Bitrate codec worked... There is noticeable artifcating in fast moving shots and some in the shadows that weren't there in smaller clips I was able to render in the High Bitrate codec.

[R Neil Haugen]

I would suggest trying Adaptive High Bitrate ... that seems more stable on some rigs than the "full" high  bitrate preset.

Neil

[Biblmac]

Hey Neil, so adaptive high bitrate worked in Premiere. So I tested a conversion to DNxHD (because I knew it would take a while to render). It rendered fine as well. It seems I only have issues with Match Source - High Bitrate and Youtube 1080p preset. Anyone know why this might be?

[Mo Moolla]

Its a codec issue in my opinion, most likely the H,264 codec. Have you got all Apple type codecs installed on your PC?

You should get the ACE CODECS MEGAPACK, It will install all the most used codecs for video applications. I have seen this lat on Windows 7 and am not sure whether Win 10 comes preloaded with these. Ensure that no Adobe applications are open during install.

ACE Mega Codec Pack - Download

[Ann Bens]

Mo Moolla

Sorry but this is very bad advice. NEVER install a codec pack on a PC it messes with the already good installed codec.

Windows and Pr come with all the codec you need.

[Mo Moolla]

Ann Bens​ Hi Ann. As mentioned I used this last on Windows 7 which had huge issues with Apple based Codecs. I have not been following the evolution to Win 10 so I can't be sure if, like Apple, all codecs are but into the OS by default. Windows always had issues with the quicktime and H.264 codecs when I was on windows.

OP my apologies if you already have the codecs installed. Perhaps Microsoft has finally caught up to the pack.

[dudeg41000002]

Sorry, that not in. But how i can create title ????Where i can create my question about problem?

[Mo Moolla]

Go here to ask equation's for Premiere Pro

Premiere Pro CC