Cannot Update Premiere Pro or Encoder

[Danielle32770136zsdc]

Hi. I have a three or four year old HP laptop that I've been using Premiere Pro and Media Encoder on, and recently I haven't been able to update to the new version of Premiere Pro or Media Encoder. The reason I receive is "not compatible" with a "Processor with Advanced Vector Extensions 2 (AVX2) support required" message. Could someone tell me what this means and how to fix it so I can update Pro and Encoder? Thank you! 

[Ann Bens]

It means your cpu misses some vital instructions

The fix is get a new computer or cpu or dont upgrade.

See Adobe Premiere Pro System Requirements 

[Ashford Innovations]

Hi Danielle,

I received the same error...

My custom PC workstation is still a monster and outperforms... I do a lot of 3d modeling and animation and video on it... But it is a 12 yr old build! I have an i7 3960X and only has the AVX instruction set, and not the AVX2.

You can check to see if you have AVX2 or not here:

https://www.intel.com/content/www/us/en/support/articles/000090473/processors/intel-core-processors....

If you don't - like me - you need a new PC to move into the next gen of adobe software! (I wonder if this is going to affect me on other programs in the future too) This has been on my to do list anyway, but I dont like it when software upgrades dictate that economic footprint for me! - it isnt right -

On the other hand if your Processor does support the AVX2 instruction set, you may need to go into your BIOS and turn this instructiuon set on. Check with your MoBo MFG on how to do that.

PS Adobe: Are you going to flip the bill for my new PC build...

[RjL190365]

What is the exact CPU that your laptop has?

If it's an Intel Celeron or Pentium, then it does not support AVX2 instructions at all, all the way up to and including those that are derived from a 10th- or 11th-Gen Intel Core series CPU. Moreover, if it's an Atom-architecture CPU (as many Celeron- and Pentium-branded CPU), then it doesn't support AVX2 at all.