Cannot Update Premiere Pro or Encoder

[Danielle32770136zsdc]

Hi. I have a three or four year old HP laptop that I've been using Premiere Pro and Media Encoder on, and recently I haven't been able to update to the new version of Premiere Pro or Media Encoder. The reason I receive is "not compatible" with a "Processor with Advanced Vector Extensions 2 (AVX2) support required" message. Could someone tell me what this means and how to fix it so I can update Pro and Encoder? Thank you! 

[Ann Bens · Accepted solution]

It means your cpu misses some vital instructions

The fix is get a new computer or cpu or dont upgrade.

See Adobe Premiere Pro System Requirements 

[Vikash singh]

I am facing same issue

[nik_alhazred]

I'm still confused about how to workaround this issue; can you elaborate and use a lot more condecension this time? I'm ASL, sorry.

[Alexander_DVA]

Hi ! If you get the error "Processor with Advanced Vector Extensions 2 (AVX2) support required" this means that your computer is too old to use a current version of Premiere Pro since it is lacking modern capabilities that are required for efficient video workflows.
The other workaround is to either downgrade to the oldest version still listed in creative cloud - or unfortunately to buy a more recent system.

Best regards,
 Alexander

[ryan2430615423w5]

that's cute. I have a 14900ks at 6ghz and an rtx 4090. I know new cpu's and graphics cards rolled out, but wow. Are you sure it couldn't be disabling avx in bios? Some of us OC don't want to enable this...

[Alexander_DVA]

It sounds more like you are using Opera to download Premiere Pro from adobe.com? Opera is a non supported browser since its privacy features also block correct OS version detection.

[curtis23925884fd9i]

Same, got a perfectly good quad-core Intel i7, 32 GB RAM and a GTX 1080 but "too bougie for Photoshop".

[Ashford Innovations]

Hi Danielle,

I received the same error...

My custom PC workstation is still a monster and outperforms... I do a lot of 3d modeling and animation and video on it... But it is a 12 yr old build! I have an i7 3960X and only has the AVX instruction set, and not the AVX2.

You can check to see if you have AVX2 or not here:

https://www.intel.com/content/www/us/en/support/articles/000090473/processors/intel-core-processors....

If you don't - like me - you need a new PC to move into the next gen of adobe software! (I wonder if this is going to affect me on other programs in the future too) This has been on my to do list anyway, but I dont like it when software upgrades dictate that economic footprint for me! - it isnt right -

On the other hand if your Processor does support the AVX2 instruction set, you may need to go into your BIOS and turn this instructiuon set on. Check with your MoBo MFG on how to do that.

PS Adobe: Are you going to flip the bill for my new PC build...

[RjL190365]

What is the exact CPU that your laptop has?

If it's an Intel Celeron or Pentium, then it does not support AVX2 instructions at all, all the way up to and including those that are derived from a 10th- or 11th-Gen Intel Core series CPU. Moreover, if it's an Atom-architecture CPU (as many Celeron- and Pentium-branded CPU), then it doesn't support AVX2 at all.

[Sinu350031158cgb]

I wonder if any of the software is using AVX2 or is it just a check.
Apple silicon runs happily recent Adobe software, without any support for AVX2.

[Alexander_DVA]

AVX2 became mandatory in order for Premiere Pro to start using it consistently instead of only being able to make use of AVX. This means that Premiere Pro will perform better on more recent hardware than it did before this restriction.

On Apple ARM this check is not performed as the M1/2/3 processors have their own counter-parts of accellerated instructions. (On Intel Macs this check still exists!)

[G@thesun]

I own one of those great Apple Mac Pro from (late 2013) which is incredibly fast still nowadays... But Yes I understand this "NEW fix" is to get a new computer or can't upgrade kind of deal. Not nice Adobe. Make it work. I still use Photoshop on my other "newer devices".

[Kevin-Monahan]

Hi @Guido36450478x99j,

Thanks for the note. Sorry for the disappointment. Yes, these are cool machines, but all good things must come to an end. Computers used in editing must meet system requirements for various reasons. https://helpx.adobe.com/premiere-pro/system-requirements.html. 

Take care. 

Thanks,
Kevin

[SmartAlex]

So, we need to buy a few thousand dollars to get a new computer everytime Adobe decides to tweak their app. Ridiculous!

[RjL190365]

This is very similar to what Microsoft is currently doing to its Windows operating system itself. When Windows 11 first came out, it officially could not be installed on a system without TPM 2.0 support. Although there is a modification that permitted installation of that OS on some older PCs, the next major servicing update will completely block most PCs released prior to 2009 from ever having Windows 11 installed because they lack certain CPU hardware features that the OS installation and operation now requires.

As for your Mac Pro, it is just about obsolete: Intel had completely discontinued all support and servicing for the 2013 Mac Pros' CPUs in 2020, while the AMD FirePro GPU support has virtually ended in June 2021. Plus, the 2013 Mac Pros will become depreciated to "vintage" support status this coming December. And already, you officially cannot update its macOS beyond Monterey, which technically is the absolute oldest version of macOS that Premiere Pro 2024 supports (subject to minimum hardware requirements, of course).

[studio_1078]

you can change installation file - https://www.youtube.com/watch?v=KP64h9JF9MU

[ryan__5529]

I understand newer technology requiring newer processors to run it, what i dont understand is why Adobe wont make the older technology available to those that still wish to use it. we are still paying the same money for our subscriptions. so what if we wish to use older versions on our older yet powerful machines?