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Cant download premiere pro

New Here ,
Sep 11, 2024 Sep 11, 2024

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Hello, I just bought adobe premiere pro but I can not download it. I download setup.exe but when I double click on setup nothing happens. I tried different browser and its same.

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Adobe Employee ,
Oct 08, 2024 Oct 08, 2024

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Hi @vuk_3393,

It sounds frustrating to have trouble installing Adobe Premiere Pro! Here are some steps to help you troubleshoot and fix this issue:

  • Use Creative Cloud Desktop App:
    • Instead of downloading the setup.exe directly, try installing Premiere Pro using the Adobe Creative Cloud desktop app. This method often resolves installation issues.
  • Run as Administrator:
    • Right-click on the setup.exe file and select Run as administrator. This can sometimes resolve permission issues that prevent the installer from running.
  • Check System Requirements:
    • Ensure your system meets the minimum requirements for Adobe Premiere Pro. Missing specific DLLs or outdated system components can cause the installer to fail.
  • Update Windows:
    • Make sure your Windows operating system is fully updated. Sometimes, missing updates can cause installation issues.
  • Disable Antivirus/Firewall:
    • Temporarily disable your antivirus software or firewall, as they can sometimes block the installation process. Remember to re-enable them after the installation is complete.
  • Check for Background Processes:
    • Open Task Manager (Ctrl + Shift + Esc) and ensure no Adobe-related processes are running in the background. End any such processes and try running the installer again.
  • Reinstall Visual C++ Redistributables:
    • Download and install the latest Microsoft Visual C++ Redistributables from the Microsoft website. Missing or outdated redistributables can cause installation issues.

 

I hope these steps help you get Adobe Premiere Pro installed! If you need further assistance, feel free to ask. 😊

 

Thanks,
Kevin

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