Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Captioning issue

Community Beginner ,
Oct 14, 2019 Oct 14, 2019

Every so often when doing closed captions I hit the + button to add the next one, the black box surrounding the caption goes away.  why?

This happened a few times and I was able to go back to the last caption box that was correct, then click the + and continue on. 

I haven't changed a setting or anything to make this happen.  How do I fix this?

1.1K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 14, 2019 Oct 14, 2019

What specific dot version of PR are you using?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 14, 2019 Oct 14, 2019
Is this what you mean? 13.1.2
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Oct 14, 2019 Oct 14, 2019
Yes, this what Stan jones mean. Update to the latest version which is 13.1.5 and in version 13.1.3 Captions had lot of fixes. Please see the link - https://helpx.adobe.com/in/premiere-pro/kb/fixed-issues.html
Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 14, 2019 Oct 14, 2019
The last time I did an update while working on a project, my film got ripped apart and it took the Adobe problem solving team three months to fix. I just want to finish the last 20 minutes of captions, then I can update or move onto a different editing software.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Advisor ,
Oct 14, 2019 Oct 14, 2019

You mean the black background of closed caption in the program monitor or in the closed caption panel you don't see the box to write the closed caption. Also, let us know the version of premiere pro your using and closed caption format.

 

I face sometimes issues with closed caption panel, so I try to maximize the caption panel using the key "~" or srub the timeline to refresh the closed caption panel.

Vishu Aggarwal
Adobe Certified Instructor, Professional and Expert
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 14, 2019 Oct 14, 2019
My screen is the standard set up, upper left, where source material blah blah is, next to that is the window where the footage I am working on, shes the clip from my timeline.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 14, 2019 Oct 14, 2019
trying again, captions have a black background, with white lettering, nothing changed. Every once in a while, the background just changes from opaque to transparent. But I can't change it back to opaque. Why does this happen, I didn't change anything?
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 14, 2019 Oct 14, 2019
sorry, missed this, closed caption format, is what shows up when I added the caption line to my project. CEA708 was the choice I made and it's the same in both areas. I can see the captions but I have used the black box for 45 minutes and now the captions just show up as white letters. When I click on the background choice box, in the captions with the black box it says opaque, in the background choice without the black box it says translucent. It will not allow me to chose the opaque setting. I didn't chose to change any settings, it just happened. It's annoying!
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 14, 2019 Oct 14, 2019

This is my first time doing closed captions and my last,lol.  I am afraid to update because of what I went through in the past.  One time on a prior project, I updated and the version of the film I was working on, just wouldn't open.  I had to start over.  I am only doing captions because it is required for exhibition. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 14, 2019 Oct 14, 2019

There was a bug in an earlier version, fixed before the version you are using. So I think it is not that.

 

So I wonder if you are getting a variation of this one:

https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/34073770-issue-with-backgro...

Staff has just reported it is fixed in the upcoming release, but that won't help you.

An alternative is to create a file of the captions (e.g. using Subtitle Edit), then import them with the import settings set for the correct background.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 14, 2019 Oct 14, 2019
Stan- This sounds similar. I didn't see a fix though. Where's subtitle edit?
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 14, 2019 Oct 14, 2019
you know where the choice for the background: transparent, translucent or opaque are, those options do not work when I click on them.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 14, 2019 Oct 14, 2019

Biddle, right, the opaque/transparent is the current bug. If you want them all to be the same, there's a workaround via importing.

SubtitleEdit (and others) is a free third party program.

 

Stan

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 14, 2019 Oct 14, 2019
To import, where do I find the subtitle edit? I haven't done that before. I appreciate your time!
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 14, 2019 Oct 14, 2019

Subtitle Edit is here:

https://www.nikse.dk/subtitleedit

Windows only. There are other options for Mac.

 

There are 2 issues: if the entry of the captions is proving too difficult, then you can do the entry in another program, like Subtitle  Edit. You export your video and then do the entry in that other program. You save a caption file in that program, and import it to PR.

The other issue is getting the closed caption background you want, opaque or tranparent. Get the setting you want when you import the caption file. 

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 14, 2019 Oct 14, 2019
LATEST
Thanks! I am on a Mac. I may just put the rest in without the box. I tried to change those with the box and can't do that either.
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines