CC 2014 doesn't import .MTS files?

[michaelrdaniels]

Premiere Pro CC 2014 doesn't import .MTS files? Says unrecognized format.

[tashi.hope]

Same issue, but only with AME (Win 7 x64), even with original file structure. Premiere accepts the MTS files just fine.

This is pretty major for a C100 user. How on earth didn't Adobe find this bug before they released it?!

[VDP Filmproductions]

Same problem here!  Worked in my project in Adobe cc (win 7 x64), after the update to Adobe cc 2014 and reloading systems suddenly all updated projects don't recognize .mp4 and .mts files anymore.  I get the error message: "The file has an unsupported compression type."

Footage is sony fs700 isn't working anymore, files from canon 6d are working fine.

When I open older projects in Adobe cc, it works perfect.

But what to do now???? Because projects opened en edited in cc2014 edition cannot be opened with older versions anymore... and I need t export en render my movies....

Can anyone help?

[VDP Filmproductions]

Thanks for this workaround Peter! After cleaning cache, changing folder name en moving it, it works!!!

[petergaraway]

Thanks for providing files from me to look at. Unfortunately I was able unable to reproduce the import failure. Can those who are encounter this issue please provide a few additional details to help me better understand where the break point is?

1. Does this issue occur only when updating projects from version 7.2.2 to 8.0? Or does this also happen when creating a new project in Premiere Pro version 8.0?

2. Are the mts files in a folder structure or in a flattened folder? If they are in a folder structure, were they modified in any way?

3. Are the mts files on a local drive or SAN?

4. When the files fail to import, did the path change from its previous location?

5. Did you modify the preference to "Write XMP ID to files on import"?

Thanks for your help!

Peter Garaway

Adobe

Premiere Pro

[michaelrdaniels]

Peter,

Some how, some where the problem with .mts files has stopped??? I was also having problems importing .mp4 files of overlays from Rampant design. They all had a green tint to them until i ran tem through adobe encoder. Re-output them as .mp4 files and they worked?

Mike Daniels

[Guest]

Documentary editor here. Everything was fine until today when I tried to open my premiere project and all my MTS files were offline....  It's possible I updated to a new premiere yesterday but I don't remember doing it.  Nothing else has changed about my file structure.

The answer is to re-name the file that has all the footage in it? Why is this happening?  Why do I have to spend this extra time? 

I'm running CC2014 a mac and and current version of premiere.  If I could revert to the old version I would but I don't seem to have that option.  This is a huge problem for me.  Whenever there is large amounts of media offline in my gigantic project inevitably something else is off, such as audio or other glitchy things.  How can something so catastrophic happen when I'm not even in the office? This is ridiculous.

[Jeff Schaap]

The issue continues. We have an Sony NEX FS100 and also use Panasonic AG-HMC80's. Both are AVCHD cameras. For YEARS, we have pulled and saved just the .MTS files and not the AVCHD folder structure. Now, when we drag or import newly recorded .MTS files (without structure) into Premiere 7.2.2 the clips have 15 frames of audio cut off at the end.

To get around this we have to retain the WHOLE card structure and use the Media Browser to import the AVCHD folder. Annoying. We use CatDV for for data asset management and there is no way to easily track and store the card structures. Dropping in the .MTS files used to work just fine. What happened Adobe? Please, let's get this resolved. There are thousands of AVCHD users our there.

[Kevin-Monahan]

Hi Jeff,

Jeff Schaap wrote:

For YEARS, we have pulled and saved just the .MTS files and not the AVCHD folder structure.

To get around this we have to retain the WHOLE card structure and use the Media Browser to import the AVCHD folder.

Sorry, that's the method you're supposed to use to ingest AVCHD footage.

Jeff Schaap wrote:

We use CatDV for for data asset management and there is no way to easily track and store the card structures. Dropping in the .MTS files used to work just fine.

Sorry about that. Any way that the folks at CatDV can provide a workaround?

Jeff Schaap wrote:

What happened Adobe? Please, let's get this resolved. There are thousands of AVCHD users our there.

I know it may have worked this way in the past, but as I said, the most reliable way of working with AVCHD footage is to import it via the Media Browser. Otherwise, we cannot guarantee the file will be imported properly.

If you want it any other way, please make a feature request: http://adobe.ly/feature_request

Thanks,

Kevin

[Kevin-Monahan · Accepted solution]

Hi Michael,

Most of these problems are due to users not importing footage properly.

• Copy the entire card and its file structure to your media drive.
• Ingest the files via the Media Browser NOT via File > Import or by dragging the files into the Project panel.

Do NOT do the following if you have AVCHD footage:

• Update the project file mid-way through your project.
• Update the OS mid-way through the project.

If AVCHD files get red frames or go offline, do the following:

• Change the name of the media files folder
• Delete the Media Cache
• Relink the clips in any existing sequences.

Thanks,

Kevin

[michaelrdaniels]

Kevin,

Why do some of the files in media browser not processes and some do?

Sent from my iPad

[Kevin-Monahan]

Hi Michael,

All of them should be able to be ingested. You need to make very sure the entire card and its contents are copied to the media drive first. If this does not occur, you may not be able to ingest spanned clips. Perhaps that is what's going on.

Thanks,
Kevin

[michaelrdaniels]

All media is transferred from disc to media drive. I open media browser to locate clips to import into project. Not all clips convert. I then drag them into media converter to convert them to a different format (h264, dnxhd). The problem then is media converter hangs up the whole computer and requires a hard reboot?

Sent from my iPad

[Kevin-Monahan]

Hi Michael,

I would do a test on completely different media. It sure sounds like some of your media is simply corrupt.

Thanks,
Kevin

[michaelrdaniels]

I have, on mp-4 (H264) . Same issue. These clips worked in the previous version of premiere. After the update, I opened an existing project and had to relink most of the media. This is when I started running into new problems. The most frustrating is the computer locking up sometimes with premiere but mostly with media encoder. Requires a hard reboot. Cannot close media encoder in task manager.

Sent from my iPad

[Kevin-Monahan]

Hi Michael,

Sorry you're having so many problems. If it is not too late, consider going back to Premiere Pro CC 2014.0.1 (8.0.1) to complete your project. Updating projects caused a number of issues this time around.

Thanks,

Kevin

[michaelrdaniels]

How do I go back?

Sent from my iPad

[Kevin-Monahan]

Hi Michael,

This blog post should assist you: Install a previous version of any Creative Cloud application

There is a link to Premiere Pro CC 2014.0.1 (8.0.1) there.

Thanks,

Kevin

[michaelrdaniels]

Thanks

Sent from my iPad

[michaelrdaniels]

Kevin,

I've been a premiere user since 1991. Like many others, I've defended premiere when other edit programs would pop up. I've used Discrete Logic, Avid Media Composer, but always came back to Premiere. We've seen different software companies get reputations that are tarnished because of buggy software (wait for the next version, etc...). I would personally prefer Premiere have one of the best reputations upon releases. I have also noticed that since software manufactures no longer have to make a release in a retail box with a disc, It has become easier, cheaper and faster to use the cloud. The downside of this, that I have seen, is the thinking by software companies when pressured by public shareholders is to make earlier release dates than they should. Coders are pressured to hurry their work with the belief "Let's get it out now and we can do fixes from the cloud." that statement comes from a coder at a large company.

Sent from my iPad

[clementp50676755]

I could not complete a programme of 10 min that was only needed sub titles. I had completed one project on the same timeline yesterday, suddenly today all files are just offline. If Premiere Pro CC 2015 is an upgrade then why does it act as if its a down grade. I had never come across such with Premiere Pro CC 2014. Imagine starting from scratch using Premiere Pro CC 2014. I am afraid to use it now

[konkonlin]

Hello, I got the same problem with mts and mp4 files. Therefore, I changed all the files extension into m2ts. Incredibly, all files were shown correctly in the premiere cc 2014.1 including video and audio. Maybe you could try it. I hope adobe could fix this asap. Hope you could do everything well.

[chaney190]

Hi. I have the very same problem, which happened after I reformated my PC. The files I'm using are M2ts. Now I have to change them to MTS instead in order to be accepted by premiere (CS6). Any way to solve this problem ?

[Guest]

Well, this mts files are always such a pain. And I have both Adobe and FCP on my mac. So if one of them can't do my eidt properly, then I will turn to another one. But before importing my videos into editors, I usualy transcode them into other format ,prores or apple intermedia are both good. You can use some third-party converters to help you.

[jesusg87240164]

Thanks Kevin, this solved the issue.

I had imported MTS files straight out of windows, PPCC was able to render MTS files with no problem. But once I sent it to AME the footage was offline.

I followed your suggestions, and now AME renders the MTS files with ease!

[sancheeze28]

This worked for me. (I'm on new Mac Pro OS 10.9.5/Adobe Premiere Pro CC 2014)

1. Locate the AVCHD file on your Computer double click it
2. This action will open QuickTime (I'm using version 10.3) you should see a list of movie clips and select the clip number file that is missing the audio in your Premiere Pro CC 2014 sequence (for me it was Clip #15 this same file appeared in Premiere Pro CC as "00015.MTS")
3. Then in QuickTime go to File/Export/1080p and it will prompt you to save it. I saved it inside the root folder where the AVCHD file is located in and use the same "Clip #" name that appeared inside QuickTime (it was Clip #15 for me)
4. Inside Premiere Pro CC 2014 locate the file with audio issue inside the sequence and right click and select "Reveal In Project" Note* if you are using multicam make sure you locate the .MTS file and not the .MTSMulticam
5. Once you locate the "00000.MTS" file (again for me was 00015.MTS) right clicked/Replace Footage and linked the new file (Clip #15 for me) that you saved using QuickTime. This worked perfect and now the audio section that was missing is there. I had this clip cut in various parts of the sequence and it fixed it where ever I had it placed.

@Hope this works for you!

Peace out homies...