CC2017 Stopped Linking Media

[glaustin]

Hi Guys

I've been using CC2017 for a little while without problems, now the wheels are dropping off the wagon a bit. First I had a problem with transitions not working and had to re-set my preferences to restore them (I've still got a separate problem with Red Giant Universe plug-ins that have suddenly disappeared...)

Now every time I open a project, it opens without messages and says all media loaded, but none of my media is linked in any project and I have to relink the media manually. But when I reopen a re-linked project the media has unlinked again! It seems the issue could rest with the last update (v11.0) as none of this happened until I ran the that a few days ago.

Anyone any ideas on how to solve without running the uninstall tool (having to go through relinking all my media every time is a tad time wasting)?

Regards,

Graham

[excited_Genie16B8]

You're the first I recall reporting such an issue, so my guess is it's a local problem.  All I can think to suggest is some general troubleshooting.

[glaustin]

Something is definately not right. I opened some projects last night and media stated linking again. Hurrah... but another plug-in (Red Giant Magic Bullet), which I've had loaded for a while, has disappeared! So since updating I've had 2 plug-ins drop out of the effects list (RG Universe and MB), half my Pr transition plug-ins stop working (Slide and Iris transitions) and I am uncertain if media will link when I open projects...

[stefan_gru]

I don't have an answer but it would help others if you posted your computer specs and whether your media is local or on an external drive (and what kind, and how connected), etc. This could be a hardware issue.

[glaustin]

Hi Stefan

Yes, apologies it was a bit lite on specs. The problems blew up just before I had to go away on business, so I was keen to see if this was an identified problem or a local issue.

The projects are all on the PC's local disk.

Here's the system's specs:

Mainboard:

FUJITSU Extended Lifecycle Mainboard D3348-B (high performance ATX Board for 24/7 continuous operation)

Power Supply:

Seasonic SS-750XP2 Snow Silent 750W 80+ Platinum Certified White PSU

Processor:

Intel Xeon E5-2697 v3 (35M Cache, 14-cores, 2.60 GHz)

Intel Lüfter CPU S2011/1366/115x, Intel Certified Liquid Cooling

Operating System:

Microsoft Windows 10 Professional 64-bit

RAM Memory:

64GB DDR4-PC2133

Hard Disk Drive:

Intel DC P3600 400GB SSD PCIe as boot drive / 2 x 4TB Seagate hard drives as data drives

Graphics Card:

Gigabyte GeForce GTX 1080

TBH, I had a fair amount of input from people on the boards here when I commissioned the PC, so the system should hold-up well.

Since my last post, another plug-in has evaporated into thin air (RG's Magic Bullet)... I had spoken with their technical team and they suggested it is a registry issue for RG Universe. Would that affect all these different things at once?

To try and narrow down the issue, I quickly opened both CC 2015 and CC 2015.3 and projects made in those versions on that machine before I headed off. They are all displayed the plug-ins and opened linked media. I have now opened one of the projects (from an external disk) that was not linking media in the updated version of CC 2017 on my laptop. My laptop is still running CC2017.01 v11.0 and the project opened with all media linked, transitions working and all plug-ins present and working.

Under the circs it is a bit worrying that things are just disappearing or simply not working in this latest version, so your in-put with options to solve the problem should be really welcome.

Regards,

Graham

[glaustin]

Any ideas, anyone?

[stefan_gru]

... It seems the issue could rest with the last update (v11.0) as none of this happened until I ran the that a few days ago.

To troubleshoot this, you might want to revert back to the version before the 11.0 update. The "Install previous versions of apps" section of this document explains this: Download and install Creative Cloud apps

I don't know how else to (efficiently) isolate this issue except by narrowing down the point at which the snafu happens — and is reproducible.

[glaustin]

Hi Stefan

Linking media stopped altogether today and I all I got was an error saying the' importer reported a generic error. I tried to start again and import the clips into my project, but that returned the error message 'The file has no audio or video streams'. I tried several different projects. Something has gone badly wrong in CC2017 11.0.2!

So I have tried to roll back to the previous version as you suggested. Unfortunately, it's a bit of a mess as the error report contains some 240 or more errors stopping installation of the earlier version. Below is the error report. Do you have any ideas why this has all fallen apart and there are so many errors? This system is only 4 months old and working smoothly until this latest update. Have you any other suggestions (or is it a case of the uninstall tool? If so, do you have a link to the latest version?

FATAL: Error (Code = 184) executing in command 'MoveFileCommand' for package: 'AdobePremierePro11AllTrial', version:11.0.1.6

FATAL: Error occurred in install of package (Name: AdobePremierePro11AllTrial Version: 11.0.1.6). Error code: '184'

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\xerces-c_3_0.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\typesupport\cmaps\UniKS-UTF16-H". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\postprocess.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\msvcr100.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\msvcp100.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\mp4decoder_dll.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\mog_xqilla22.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\mog_xerces-c_3_0.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\mc_mux_mp2.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\mc_mfimport.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\mc_enc_mpa.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\mc_enc_mp2v.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\mc_enc_mp2sr.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\mc_enc_dv.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\mc_enc_avcsr.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\mc_enc_avc.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\mc_enc_aac.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\mc_dec_mp4v.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\mc_dec_mp2v.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\mc_bc_enc_avc.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\mc_bc_dec_avc.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\libmmd.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\kdu_v75R.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\exo.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dynamiclinkUI.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dynamiclink.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaworkspace.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvavulcansupport.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaunittesting.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaundo.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaui.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvatypekit.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvatransport.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvatemporalxmp.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvastoryparser.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvastorypanel.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvascriptingES.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvascripting.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvanetsync.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvanet.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvametadataUI.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvametadataDB.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvametadata.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvamediaui.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvamediatypes.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvamediabrowser.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvamarshal.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaeve.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvacore.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvacontrolsurfacehost.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvacaptioningui.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvacaptioning.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaaudiofiltersui.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaaudiofilters.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaaudiofilterhostui.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaaudiofilterhost.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaaudiodsp.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaaudiodeviceui.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaaudiodevice.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaadameve.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\dvaaccelerate.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\cudart64_80.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\cilkrts20.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\boost_threads.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\boost_system.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\boost_serialization.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\boost_regex.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\boost_filesystem.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\boost_date_time.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\atl_audio.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\amtlib.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ahclient.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\adobe_caps.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\adbeapecore.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\adbeape.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ZXPSignLib-minimal.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\WRServices.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\VulcanMessage5.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\VulcanControl.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\VideoRenderer.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\VideoFrame.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\VideoFilterHost.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\VfWFileWriter.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\UIFramework.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\TransmitHost.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\TitleRenderer.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\TitleLayout.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\TitleLayer.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\TitleImageManager.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\TitleCharacterFactory.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\TitleCG.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\TimeWarpFilter.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\TimeCarving.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\TeamProjectsLocalClient.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\SynKitLib.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\SweetPeaSupport.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\SettingsUI.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ScriptLayerPProQE.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ScriptLayerPPro.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ScCore.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\RuntimeInstaller.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\RendererGPU.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\RendererCPU.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Registration.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\RecorderHost.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\REDR3D-x64.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\REDOpenCL-x64.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\REDCuda-x64.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\QTWriter.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\QTParser.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\QT32Client.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ProjectSupport.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ProjectConverterHost.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ProResOpt.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Pro4OMFdll64.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\PluginSupport.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\PlugPlug.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\Wraptor.prm". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\TransmitScopes.prm". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\TransmitFullScreen.prm". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\TransmitDesktopAudio.prm". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\TransmitDV.prm". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\TransitionsMetaPlugin.prmp". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\PremiereFiltersMetaPlugin.prmp". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\PlayerMediaCore.prm". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\OpenEXR.prm". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\ImporterWindowsMedia.prm". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\ImporterQuickTime.prm". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\ImporterAVI.prm". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\ExporterXDCAMHD.prm". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\ExporterQuickTimeHost.prm". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\ExporterMPEGPreview.prm". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\ExporterAVI.prm". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\EASequenceRenderer.prm". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Plug-ins\Common\AEFilterLumetri.aex". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\PlayerHost.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\PRM.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\PProDynamicLinkServer.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\OpticalFlow.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\OnBoarding.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Mezzanine.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Memory.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MediaUtils.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MediaFoundation.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MediaCoreUI.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MXF_SDK_XMLUtils_4.5.13_vs10.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MXF_SDK_MetaMetadata_BinaryLoader_4.5.13_vs10.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MXF_SDK_MXFIO_AS11_1.4.18_vs10.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MXF_SDK_GenericContainer_VC3_1.4.18_vs10.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MXF_SDK_GenericContainer_MPEG_XAVC_1.4.18_vs10.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MXF_SDK_GenericContainer_MPEG_MPEG2Video_4.5.13_vs10.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MXF_SDK_GenericContainer_MPEG_AVC_1.4.18_vs10.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MXF_SDK_GenericContainer_MPEG_AVCUltra_1.4.18_vs10.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MXF_SDK_GenericContainer_DV_4.5.13_vs10.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MXF_SDK_GenericContainer_Binary_1.4.18_vs10.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MXF_SDK_GenericContainer_AES3_4.5.13_vs10.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MXF_SDK_4.5.13_vs10.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MOG_Framework_2.2.17_vc10.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MLFoundation.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\MBCProvider.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\LogSession.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\IngestCore.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ImporterHost.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ImmersiveVideo.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ImageRenderer.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerTools.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerTitler.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerTimeline.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerTimecode.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerStoryPanel.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerSourceMonitor.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerScopes.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerProject.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerProgress.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerProgramMonitor.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerMetadataEditor.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerMediaBrowser.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerMarkerList.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerInspector.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerInfo.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerHistory.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerGetProperties.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerEvents.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerEffects.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerEffectControls.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerEditToTape.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerColor.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerCapture.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerCaptions.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerCapsule.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerCSXS.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerAudioMixer.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerAudioMiniMixer.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HandlerAudioClipMixer.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\HSL.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\GPUFoundation.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Frontend.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\FontEngine.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ExtendScript.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ExporterHost.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\EncoderHost.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\EAProjectBridge.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\EAPrBridge.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\EAMedia.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\EACodec.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\EAClient.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\DynamicLinkMedia.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\DisplaySurface.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Dialogs.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\DQomfToolkit64.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\DNxHR.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\CoolType.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ControlSurface.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\CodecSupport.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\CTOutline.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\CSXSManager.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\CFHDEncoder64.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\CFHDDecoder64.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\CCLibrariesSupport.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\BravoInitializer.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Backend.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\BIBUtils.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\BIB.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\AudioSupport.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\AudioRenderer.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\AudioFilters.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\AudioFilterHost.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\AdobeXMPFiles.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\AdobeXMPCompareAndMerge.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\AdobeXMP.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\Adobe Premiere Pro.exe". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\AVIWriter.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ASLMessaging.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ASLFoundation.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\AMEAppFoundation.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\AGM.dll". Error 5 Access is denied.

WARN: Unable to delete file at "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ACE.dll". Error 5 Access is denied.

WARN: Unable to delete directory "C:\Program Files\Adobe". Error 32 The process cannot access the file because it is being used by another process.. Check and correct folder & parent directory permissions and then try again.

WARN: Warning (Code = 149) executing command DeleteDirectoryCommand

WARN: Unable to move file at "C:\adobeTemp\ETRD208.tmp\1\universal\App\ACE.dll" to "C:\Program Files\Adobe\Adobe Premiere Pro CC 2017\ACE.dll" Error 32 The process cannot access the file because it is being used by another process.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.

-------------------------------------------------------------------------------------

[stefan_gru]

Wow, what a mess. This looks a lot like a series of Windows OS issues, not Adobe errors. I found some resources that might help you:

• Error 5: Error 5: Access Denied: Setup unable to create the directory - Microsoft Community
  Error 5 Access Denied How to fix this problem and run as administrator - YouTube
• Error 184: Getting the following message when trying to install Illustrator 2015: Exit Code 184
• Error 32: How To Fix Code 32 Errors in Windows

Hopefully once you address the issue with Windows, the errors will vanish.

[glaustin]

Thanks, Stefan. I agree that Win10 has complicated things (I've experienced problems across all my machines since Friday), but I think there are issues in the latest version, as everything was fine until I indtalled that and every other programme (including my Adobe suite) is working sans problemo (just Pr, which I paid a serious amount of money to have a PC built specifically to run...)

I'm first going to restore to the point I set before running the rollback. If that works I'll try the uninstall tool. If that doesn't take me forward I'll work through your helpful links.

[Rameez_Khan]

Hi glaustin,

Issue 1: Try relocating the media to a different directory (or a different folder) and then re-link it.

Issue 2: I experienced similar weirdness on my machine when I updated to the latest version of Premiere Pro. I got identical install errors which I was able to resolve by following these steps:

1. Used the Adobe CC Cleaner tool to remove Premiere Pro CC 2017
2. Deleted Windows temporary files
3. Restarted the machine
4. Reinstalled Premiere Pro

Hope this helps!
Rameez

[glaustin]

Hi Rameez

Many thanks. In fact I ran a system restore to the point before I first tried to rollback. Then I ran the uninstall tool too and cleared the temp folder. It seems to hang together (fingers-crossed) since then. I'm in 2017 v.1 again so I could run off a small project, but I'll try updating again to the latest version.

Back tracking there was a Win10 Nvidia update that failed about the time I started to experience the problems (but is installed now). Perhaps that failure banjaxed Pr...

[Rameez_Khan]

Sure! Let me know if the update will work for you.

Back tracking there was a Win10 Nvidia update that failed about the time I started to experience the problems (but is installed now). Perhaps that failure banjaxed Pr...

You never know with updates

Best,

Rameez

[glaustin]

OK, I'll give that a shot!