CC2017 Update: Chapter Markers in Premiere do not export. Don't see in Encore

[MichaelBuieFilms]

Since updating to CC 2017, my chapter Markers did not export with the .m2v file for an mpeg2 DVD, so my Chapter Markers are not showing up in Encore. I was about to jump for joy until this happened because my memory leak issues (crashing while rendering long projects) went away. Even found most of my clips without the dreaded Red Zone.

Anyone experience this? Have you experienced successful or unsuccessful  Chapter Marker exports under CC 2017?

Anyone resolved this if they had an issue?

[Stan Jones]

As to why your original movie now exports/imports to Encore okay, no idea what changed.

I don't know why your new MPEG2 Blu-ray export got the error, but as I noted above, the marker information for that format is carried in both the XMP and XMPSES files. So deleting the XMPSES file did not (despite the error message's warning) prevent the chapters importing to EN.

To avoid confusion, your phrase "mpeg2 Blu-ray DVD format" combines two formats, "MPEG2-DVD" and "MPEG2 Blu-ray." I assume you meant the latter.

[MichaelBuieFilms]

Yes, I meant: "MPEG2 Blu-ray."

Thanks

[Richard M Knight]

Just a comment to the original question. It is possible to copy and paste timecode values from Premiere to Encore. You can step along the markers in Premiere copy the T/C and paste into the add chapters in Encore. Might be quicker....

[Stan Jones]

I agree with Richard's description of a workaround that I have used for problematic chapters. However, I want to emphasize that there appears to be no reason that Platinum's chapters should not be importing correctly. They are working for the rest of us.

[Ann Bens]

Encore sometimes moves in misterious ways...

[MichaelBuieFilms]

". You can step along the markers in Premiere copy the T/C and paste into the add chapters in Encore. Might be quicker...."

I did exactly that the original project I had to get out the door.

[MichaelBuieFilms]

Adobe took the time to respond to my Trouble Ticket on this issue to say they resolved this the Chapter problem in the last minor release for 2017.
(They confirmed that some customers were having this issue. The guy I talked to could not explain why, other than to say some people with "certain configurations" did indeed manifest this issue ... but, not everyone.

I installed it the update and rendered a Short Film I have scheduled for a premier this month as mpeg2 DVD  and mpeg2 Blu-ray.  It worked ... this issue is fixed for me.

Thank you Adobe for resolving this issue quickly and also for your follow-up to ensure I am aware of it. THAT is the kind of service that will have customers singing your praises! 🙂

[MichaelBuieFilms]

Please see my final note that Adobe fixed this issue some customers were having. Thanks!

[Stan Jones]

That is fascinating. Can't imagine what could have caused that, and thanks for reporting that fix. It does not appear to be in the bug fix list.

[MartinBusler]

Thanks for the help, I have one more tip to add. On my Mac using Premiere CC17 & Encore CS6, I could only get the chapters if I exported directly from Premiere, but not if I Queued it to Media Encoder CC17.