Clip Keyframe (white line) in audio has disappeared!!

Report · Jan 14, 2018

I have a project that all of the white lines across the audio clips have disappeared except for those that were previously altered (they have the FX marker). If I toggle the Show Audio Keyframes in the wrench they will all go away, when I toggle it back on only the FXs ones turn back on. The tracks are also all set to Clip Keyframes. NOTE: I have expanded the view and the line is still not showing up. If I open another project the white times are all back. This is happening with older versions of the same project from the auto-save vault, the previous projects were not initially doing this, but now they are when opened again.

Any ideas??

Report · Jan 14, 2018

If Premiere is acting weird trash preferences and plugin cache (shift+alt).

Report · Jan 14, 2018

Unfortunately that didn't solve it...

Other sequences in the project don't have the issue.

If I copy and paste the clips into a sequence that doesn't have the issue it doesn't solve it. The clips I copy and paste still do not have the white line, but the ones that were there before do.

Any additional thoughts out there?

Thanks all!

Report · Jan 15, 2018

Hi Pillage and Plunder,

Sorry for the issue. Create a new project, import just this sequence using Media Browser panel & test.

Let us know the status.

Thanks,

Report · Jan 15, 2018

Hi Vidya,

that didn't seem to work either. The same issue persists in the new project.

I'll take any ideas:-)

Report · Jan 15, 2018

That white line isn't critical. You can do the work in the Effect Controls panel if need be. Don't let this hold you up.

Report · Jan 15, 2018

It is true that it can be done in other places, including Audition, and not letting it hold me up besides the worry that this is a glitch that will carry over to other places. The main issue is that it may be something that should be figured out since it should not happen or should be diagnosed and fixed.

We pay a good amount a month to use these programs....they should work.

Would like to hear more from the Staff about how to fix this please.

Thanks!

Report · Jan 15, 2018

One more thing, markers are not working on the effected clips.

Report · Jan 15, 2018

It could just be some clip, sequence or project specific glitches. Start a new project, import that same media and redo the edits. Same issue?

Report · Jan 15, 2018

Not an option. There's around 100 hours in these scenes few scenes from a feature film.

The most useful thing would be to use autosave version from before this happened (only losing a few hours), but those all files not have the same issue when open, which is very strange.

What's the use of autosave if the problems are transferred between the current files and the autosaved version (when the problems didn't exist.

I have reinstalled CC as well.

If there is a glitch in the update that can ripple back through autosave versions this is a very big issue.

Hopefully Staff can help out.

Thanks all!

Report · Jan 16, 2018

That was meant to be a test, not a solution. If the issue doesn't show itself with that test, youv'e got a one off problem you can probably ignore.

Report · Jan 16, 2018

Now it seems it's happening with most every sequence in CC.

Have reinstalled.

Report · Jan 16, 2018

Hi Pillage and Plunder,

Please contact our chat support for further troubleshoot: FAQ: How do I contact Adobe Support?

Thanks,

Vidya.