Color shift between play and pause.

[JGregor]

Hey All,

I have seen this issue posted by a couple people but it doesn't seem like anyone has a solution.

I am having a slight but very noticeable magenta shift when I playback in premiere.  While subtle, it makes it almost impossible to color correct and grade because once you think you have your color dialed in it will change as soon as you hit play and then change back when you hit pause.

So far this problem is occurring with Prores, DNxHR and Cineform files that I know of. I transcoded some files to H.264 and they appear to be unaffected by this bug along with AVCHD files.  I am using the latest 2017 version of Premiere and there is no change to the issue if I switch between GPU and software video rendered.

Is anyone else having this problem?

Thanks.

[JGregor]

Update: When I click and hold to adjust any perimeter in the lumetri color panel the color will shift until I let go of the mouse button. Maybe this is an issue of a green shift while paused vs a magenta shift will playing.

[excited_Genie16B8 · Accepted solution]

Are both Paused and Playback Resolution set to Full?  Is High Quality Playback enabled?

[JGregor]

Aaaaha! Checking high quality playback fixed the issue. Thank you sir!

It definitely slows down playback now though. I have to play on 1/2 resolution before it will stop dropping frames. I have an older video card (GTX760) so I guess I can't expect to much.  Seems odd that this happens but at least I have a workaround.

Thanks a bunch.

[pH0u57]

Hi!

I'm having the same problem. Switching to HQ-Playback solves the issue within Premiere, but exporting it to H.264 still makes it look like the "old-playback-version" (magenta shift).

I've tried exporting with the "Max. Quality" setting enabled and disabled, both have that magenta shift.

This is VERY annoying, since I've hat this for quite some time now in multiple projects and PP versions.

(ProRES 4:2:2 / BMD Preset / Win 10 x64, Adobe CC, GTX 970, Intensity Pro 4K)

**
BTW: The color shift is not just on my desktop, it's also on my 10-Bit EIZO that's connected via the Intensity Pro.

*****
EDIT2: It goes away when I drop a video on the 2nd video track. It doesn't even need to be the whole 2nd track, one short clip with Lumetri on it "cured" the whole first track / timeline.

[R Neil Haugen]

Especially your "edit2" is intriguing! Huh.

Is this when seen after exporting and re-importing the media into PrPro, or via another video player?

And I'm "pinging" kulpreet singh​ and RameezKhan​ ... intriguing data point to pass on to the Product Support staffers.

Neil

[pH0u57]

It's "baked" into the video, so no matter where you open it, it has that slight magenta shift (which is worse when you used Lumetri to color correct).

As for "Edit2": It's when I use a log ProRES clip on track 2 while having other edited clips (or one unedited) on track 1. i don't even need to export or switch to "HQ Playback" for that.

[R Neil Haugen]

A log ProRes ... sounds like PrPro sees that and is applying some sort of Master Effect to the whole thing then, which ... it shouldn't. So in it's own, that's ... odd. Huh.

Neil

[Rameez_Khan]

Hi pH0u57,

That's weird!

I'll let the product team know.

Thanks,

Rameez

[pH0u57]

Hi,

any news on this front? Still having the same issues with the latest PP version. New project, editing an interview, noticing the magenta-shift again. I can't grade with this. VERY annoyed by now.

(Though, having a video in "Video 2" doesn't help anymore - I'm having that magenta-shift anyways.)

[KlokwerksVideo]

I've had this issue noticeably for over a year now. Still the only solution is to click "High quality playback". I upgraded from a gtx970 to a 980ti which improved playback performance to perfect. Not a cheap fix.

[KlokwerksVideo]

I had this too. Enabling "High Quality Playback" on the program monitor fixed it, though a little more intense on the hardware.

[rodrigob49755234]

What fixed for me was going into preferences, changing nothing and clicking OK.

[barborap98122882]

Hello !

I have the same issue here, enabling 'high quality playback' in program monitor settings seem to only work for preview. When I export I get the magenta color shift. 

CC 2018, MAc, ElCapitan, NVIDIA GTX780, BM decklink card to preview on EIZO Foris

ProRES LT Vlog panasonic. 

Can Anyone suggest something? 

thanx

[Jradiel88 · Accepted solution]

My files from my Ronin 4D had the same issue but I changed the Sequence Setting for Video Previews and clicked ON maximum Render Quality and maximum Bit Depth and it fixed it.

[Jacob_Fineberg6467]

I fixed it! For me I went Sequence settings --> color management --> Uncheck auto tone map media

[RichardJupe]

I'm having the same issue. MASSIVE shift between play and paused and also when I click on the Lumetri sliders, (change between when I'm moving and then when I let go). Tried all the solutions here, Max quality playback, Changing sequence settings and preferences. Nothing working. Seriously, how can we edit like this @Adobe. I'm so sick of super expensive "Pro" software from Adobe with major bugs like this. Please help???

[R Neil Haugen]

That would be frustrating in the extreme! No question about that. But do note, you are responding to one post from January of this year, then one from a year ago, the next one ... is from 2020. This is not something that "everyone" is having, it's fairly rare among the several million daily users.

So helping you means we have to figure out what is going on in your machine. So basic troubleshooting starts ...

What's your OS, hardware, media, and any other effects? Is this with an Nvidia 50 series GPU by any chance?

Screengrabs dragged/dropped onto the text reply area, so they show in the post without downloading, are very useful.

[RichardJupe]

Sorry Neil, 

I'm not trying to be nasty, Just getting very frustrated, when I sit down to do editing within a timeframe and then loose hours to bugs. It's happened recently with Bridge and PS and now Premiere. Any help would be really appreciated. Regards, Richard

[RichardJupe]

Media is C-log from a Canon R5 which I've created Prores Proxies of. This was working fine wioth the old version of Premiere, but I've just updated Premiere and now I'm having this issue. No other effets, I literally dragged the clip into a new blank timeline and then did a lumetri color adjuestment on it. 

[R Neil Haugen]

Hey, totally understood, no problems!

So you drag a C-log clip to the timeline, you get one view playing, another during pause, but the settings are for High-Q playback and full quality on pause. That should not be happening.

Out of curiosity, what are your color management settings set to, top to bottom?

[RichardJupe]

System Settings are as follows...

Windows 11 Home

NVIDIA GeForce RTX 3050 Laptop GPU

[RichardJupe]

Here are the color management sequence settings ....

[R Neil Haugen]

We would really need to see the whole CM settings ... it is all of a piece in the end, of course.

The entire Lumetri Settings tab, the one place to control and check all CM settings.