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Conflicts with Adobe/nVidia driver update info..??

Explorer ,
Aug 09, 2019 Aug 09, 2019

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We are running Mac OS 10.13.6.

Screen Shot 2019-08-09 at 10.18.36 AM.png

With the latest update of Premiere Pro, we are seeing this when we launch the software.

Screen Shot 2019-08-09 at 10.14.00 AM.png

When I click the link for info about this, I see the following:

Screen Shot 2019-08-09 at 10.15.00 AM.png

So this shows the requirement of 10.13.6, and provides download links at nVidia.  When I click the link for the Display driver, it sends me to this:

Screen Shot 2019-08-09 at 10.15.19 AM.png

Again, it shows 10.13.6 as the requirement, and provides the Mac installer package.  However, when I then run this installer, I get this message:

Screen Shot 2019-08-09 at 10.16.21 AM.png

So then I try to go to the main nVidia site and do a search for driver updates, but it does not list Mac OS as an option at all:

Screen Shot 2019-08-09 at 10.20.44 AM.png

So...what the heck am I supposed to do now?  Any information about how to get this driver updated so that I can use Premiere without it crashing would be greatly appreciated.  Thanks!

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correct answers 1 Correct answer

Community Expert , Aug 09, 2019 Aug 09, 2019

Unfortunately, your video card doesn't meet the requirements:

4gpu.png

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Community Expert ,
Aug 09, 2019 Aug 09, 2019

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Unfortunately, your video card doesn't meet the requirements:

4gpu.png

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Explorer ,
Aug 09, 2019 Aug 09, 2019

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Okay, yeah, I guess I didn't notice that my card was listed as 2048MB.  Wish the error message from nVidia was more clear.

So that means I can't run the latest version of Premiere on this machine..??  Should I just uninstall and then re-install the previous version?

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Community Expert ,
Aug 09, 2019 Aug 09, 2019

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It may run, but if it does, you will not have GPU acceleration.

I would download the previous version as a precaution in case it becomes no longer available for download.  You can have more than one version installed.

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Explorer ,
Aug 09, 2019 Aug 09, 2019

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It runs, but it crashes a lot.  We'll downgrade and then I guess we'll have to start considering a hardware update.  Yay...

Thanks for the feedback!

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Community Expert ,
Aug 09, 2019 Aug 09, 2019

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You're welcome.

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