Custom users settings - Gone after upgrade.

[mrkeithwright]

I rely on my keyboard settings and custom layout a lot for editing.

I've just upgraded this morning from 12 to 13 (through the CC toolbar app) and now all of my personal user settings, keyboard shortcuts, layouts have gone.

I tried syncing them from CC but nothing. This does seem to be an issue on every other upgrade I do.

I have Premiere on another machine, so I tried uploading settings from that system onto my CC and then tried a download again onto versions 13. Nothing.

Is this just the way it is with settings on upgrade? Are they incompatible with previous versions? Anyone found a solution?

Cheers

Keith

Spec: iMac Pro / Sierra 10.13.3 / 3ghz

[Averdahl]

What happens in you press Ctrl+Alt+K and try to find your custom settings in the Keyboard Layout Preset drop down menu up left in the Keyboard Shortcuts dialog?

[mrkeithwright]

Sadly they're not there, just the defaults for different edit platforms.

[Averdahl · Accepted solution]

If that´s the case i would manually copy the .kys-file from the other machine and place it in the same folder on the upgraded machine.

Copy your .kys file from

/Users/[username]/Documents/Adobe/Premiere Pro/13.0/Profile-[username]/Mac

and paste to

/Users/[username]/Documents/Adobe/Premiere Pro/13.0/Profile-[username]/Mac

I am not 100% sure on the paths since i am on Windows.

[mrkeithwright]

That worked. Thank you.

[Shivangi_Gupta]

Hi Keith,

Sorry for your issue. I understand you are looking for the keyboard shortcuts for Adobe Premiere Pro.

+1 for Roger.

Please follow the following path:

On the Finder menu,

Go > Documents > Adobe > Premiere Pro > 12.0 > Profile User Name > Mac

If you find any .kys file in the location mentioned above, please copy it and save it to

Go > Documents > Adobe > Premiere Pro > 13.0 > Profile User Name > Mac

Please relaunch Adobe Premiere Pro and check if you can see your custom keyboard shortcuts

Let us know if it helps.

Thanks,

Shivangi