Dolby audio decoder

[yvesz72142991]

Good evening everyone,

After migrating to Adobe Premier Pro CC 2018, the audio from my HD rushes are no longer active. When you open Première Pro, the software displays the following message: "The audio in this file requires the Dolby audio decoder that is not available on your operating system. Windows 8.1 or later, install Microsoft Media Feature Pack and re-import your file. "

My rushes are read without problem with Windows Media Player. I had no problem with the 2017 PP CC version and my environment and hardware did not change.



Windows updates are made as well as audio drivers. When downloading the Microsoft Media Feature Pack from the Windows site, it tells me that this file is no longer available. Windows support did not find me a solution, and the Windows self-help forum either. This issue is present only on Adobe Premiere Pro CC, After Effects CC, and Audition CC 2018. The 2017 releases worked very well.



I am working on Windows 7 Professional Service Pack 1 64 bit Ram 32 GB

Audio, video and game controller

AMD High Definition Audio Device

Realtek Hight Definition Adio

[Colin Holgate]

You can read through this topic to see things that other people have tried:

Dolby Codec Missing in CC 2018, MTS/AC3 No Audio

There is a link to the Adobe message about the change:

Changes to Dolby Decoding and Encoding Support

I believe that your only option as a Windows 7 user is to continue to use CC 2017.

[yvesz72142991 · Accepted solution]

I just found the answer

  Adobe Creative Cloud apps use native OS support for Dolby​

good evening everyone

[Colin Holgate]

That is the answer for Windows 8.1 or 10, but they say for Windows 7:

"Windows 7 does not include the media package required to decode AC-3. The best solution is to upgrade to Windows 10."

[theochino]

That is not the correct answer.

[Colin Holgate]

The answer marked correct answers the question about why it's not working. Some of what I wrote gives alternatives. I believe that you can also download earlier versions of the applications, and would get Dolby support back. It would be useful if someone who uses Dolby could confirm that.

My assumption is that Adobe were licensing Dolby so that you could decode and encode, and in switching to use the OS decode for Dolby, Adobe didn't want to pay a license to decode if the OS provider was already paying for that. It's a shame if the license for encoding was so much money that Adobe thought it worth dropping that too.

[theochino]

I can understand the business sense of not wanting to pay for something that is in the OS .... but that is something between Dolby and Abode.

I am paying the monthly subscription and I expect it to work regardless without having to jump trough hoops to work on my assets. I put a tweet on my account (same username as here and adding /status/983098264055635968 ) telling of the actions I was considering and that is what I meant by "it's the wrong answer."

Technically the answer is correct but completely incorrect when it comes to the principle of the obsolescence of the software.

[Colin Holgate]

"That's not a good answer" then, I guess.

I did a Follow on your tweet. Curious to see what response you get.

[truthseekers]

Adobe have decided to do the dirty on their customers and ruin it for everyone, just in time for xmas. By doing this they are forcing people who were quite happy on windows 7 to have to take their machine to a shop and have a new operating system installed like the awful 8.1 or the "updates whenever it wants" Windows 10... at your own cost and also then you will probably find that your hardware isnt compatable with that so will have wasted your money and have to buy a new machine. Yes Adobe charge you more money for Premiere and rip bits out of it. Quite funny - well it would be if it weren't true. Class action lawsuit is what is needed.

[Lolita Carlsen]

This audio decoder is BS considering the current video files should just upload to the Premiere Pro CC2018.  They just make it harder now I have to open another program just to open up and import back in the auto file.    You are not saving us time Adobe when making videos....

[darinh]

The answer is to get a new Operating System?  That IS B.S. 

[joshuam80570176]

There is an available workaround for those of us stuck on Windows 7:

Premiere can't decode the audio, but Audition can!  You can drop the MTS file straight into Audition, and it will decode the audio with no problems.  From there, just hit Ctrl+Shift+E to export the audio as a WAV.  Drop the WAV into Premeire, line it up with your video clip, link them, and you are good to go!

It's not a perfect solution, but it's the best I've found so far to keep working without having to redo my entire OS.