Drop-down menus not working after update.

[wvgrammer]

After updating to 12.1.1 all the drop down options in Premier are not working. For example when I click on the drop down for blend modes in the effects panel, nothing appears. I can't select an alternate blend mode. This affects ANYTHING with a drop down. This is also happening in Media Encoder and After Effects! Anyone run into this problem? I had to roll back to the previous version to get it working again.

[excited_Genie16B8]

I saw one other post about a Mac user reporting something similar.  It only occurred on one menu, though, not all of them.

I can't reproduce it here in Windows 10 Pro (1709).

[BCedits]

I've started to get this after the update on all drop down menus also when exporting. its very frustrating

[Katie Houghton]

I think you needed to reset your applications. I find that if you move your preferences over to a newer version it causes problems. Try resetting the preferences.

1. Exit the application

2. Press and hold Alt (Windows) or Option (macOS) as you start the application. The

new preferences files are created when you start the application.

3. To restore default preference settings and plug-in cache at the same time, hold down

Shift-Alt (Windows) or Shift-Option (Mac OS) while the application is starting. Release

the Shift-Alt keys or Shift-Option key when the splash screen appears.

[Vidya Sagar]

Hi All,

Sorry for the trouble. Have you tried the step recommended by Katie Houghton?

Please try resetting the preferences & check. Here are the steps: FAQ: How to reset preferences in Premiere Pro?

Let us know the status.

Thanks,

Vidya

[wvgrammer]

I did indeed reset preferences and it didn't help.

[Ann Bens]

Next step is to reinstall and Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

[chrisboyd01]

Hi, this appears to be an issue with external monitors as per another user. I've tried resetting to defaults and resetting preferences but no difference. Only unplugging my Dell external monitor enabled drop down menus to work again. Do you know if there is a fix coming for this?

Thanks Chris.

- MacBook Pro (Retina, 13-inch, Early 2015)

- OS 10.11.6

- 2.9 GHz Intel Core i5

- 8 GB 1867 MHz DDR3

[Mariano Puppo]

Same here, after upgrade a couple of month ago some layouts are working bad, drop down list is not working in media encoder. Not working at all in opacity mode inside premiere, and it doesn't work in export settings in premiere. Also when I call for a layout in workspace all the windows appears empty, only a couple of set are working but I need to arrange the windows everytime I open the apps cause they are in crossover or out of the screen.

[ashtone92160477]

Read on another thread that if you have a smart TV hooked up as a monitor or client monitor, that's what screws it up. That's what was happening to me. If you hover the mouse over the drop down menu and use the scroll on your mouse it will cycle through the options. Just won't drop down. Not a solution, but it'll do until Adobe fixes it.

[lawsonr15091706]

Yeah I'm working on a laptop and when I unhooked my extra monitor the drop-down menus suddenly appeared. Annoying.

[shashimylar]

If you are using MacBook running on Mojave then use three finger option to select other available options in drop down.

[Guest]

HELLO EVERYONE,

I HAVE SAME ISSUE, AND SOME HOW I FIXED IT.....
THE DROPDOWN IS THERE JUST CLICK AND HOLD A BIT LONGER AND IT WOULD DISPLAY (FOR ME THAT WORKS)

REGARDS

[Ann Bens]

Please do not use capital letters: its considered shouting. Thanks.

[Guest]

seriously...????? but I didn't even shout at all.... it's just my CAPS LOCK is on am too lazy to turn it off while typing...…….

[positive_Genie5E15]

I was really happy that this person shouted cause they were right!  I have my drop downs again!  Thank you person!

[Marc Serre]

Same problem here. Resetting did not resolve anyting.
Found a solution: undocking the panel seems to unlock drop down. Worked for me. Hope it helps someone

[secundariano3]

I got the same issue and I realized it was because I was using a second monitor for my iMac, and I had configured Premiere to display only in the second monitor, so when I was trying to open any dropdown menu it didn't work. I set the app to be displayed in all the monitors and that solved the issue.

[grantburks05]

Thank you Secondariano3! Similar to you, I use two monitors for my Mac Studio and I simply dragged Premier to my other monitor and this resolved the issue for me. Hope this helps someone!