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3

Enhance Speech Crashing My Computer

New Here ,
Oct 05, 2024 Oct 05, 2024

Okay, have been dealing with this issue since August. Basically, my computer gets to a point where either Adobe Premiere crashes or the entire PC crashes when I'm rendering or doing playback on my timeline. I've tried a lot of different things, as I've been scrolling through the forums for a while. My suspicion is that this is Enhance Speech, having not realized that I couldn't turn off the feature in Essential Sound later on easily. I current have the global FX mute, but I don't believe those are related.

 

The current version I have is 24.6.1 (build 2).

 

Specs for my computer: 

  • Windows 11 Pro, OS Build 26120.1930
  • 13th Gen Intel(R) Core(TM) i7-1355U 1.70 GHz
  • 40 GB of RAM - upgraded from what I had because I have an intregrated GPU and thought maybe the 18 I had wasn't enough, but it's still having issues despite this. 
  • Processor: 13th Gen Intel(R) Core(TM) i7-1355U 1.70 GHz
  • I currently have ~60GB of storage free right now, and I've since been keeping an eye on things.

 

As far as ways to reproduce the problem, I think it's just having a complex sequence with subsequences using Enhance Speech, which I didn't realize was going to do this. 

 

Things that are affected are playback - I consistently have to wait several minutes to watch playback for these clips - as well as rendering - often times, it could cause the system to crash, but playback was the same way. So, I guess expected result would be things working smoothly and the actual result is the thing crashing?-

 

I've tried several different things, including all the tricks I could find here and elsewhere - currently doing playback at 1/4 quality, proxies, GPU acceleration on and off,  global fx mute is on, cleared the defaults for the system, I took files off of an external hard drive and put them directly on my computer, I've ran system checks on the memory and I've consistently kept the software and my computer up-to-date, and I've also checked to make sure the sequence matches the footage. I've also turned on whatever high performance mode I could get out of the PC, including going into BIOS, adjusting things in the group policy settings, you name it. When I look at Performance, it doesn't look like the RAM is going 100% consistently, and as far as the quality of the footage, it's not like I'm editing 4k video. I don't get it. 

 

As far as why I haven't turned off Enhance Speech on every clip, I can't seem to find how to do it easily, and I've already done a significant amount of editing on the timeline and there's no clean way to do it. I'm just at a loss here. 

 

Anyhow, I know other people have had build issues on here,  but if there's any way to turn off this feature, or if there's something I haven't tried yet, feel free to let me know. 

 

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correct answers 1 Pinned Reply

Adobe Employee , Oct 28, 2024 Oct 28, 2024

Hi @sisiftf - We are sorry Enhance Speech is crashing your system.  Do you have the same issue in version 25?  You can always select all of your clips that you have tagged with enhance speech and then in the Essential Sound Panel click the box next to Enhance speech to off and that will turn it off for the selected clips.

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Adobe Employee ,
Oct 28, 2024 Oct 28, 2024
LATEST

Hi @sisiftf - We are sorry Enhance Speech is crashing your system.  Do you have the same issue in version 25?  You can always select all of your clips that you have tagged with enhance speech and then in the Essential Sound Panel click the box next to Enhance speech to off and that will turn it off for the selected clips.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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