Error 16 on Windows 10 Help !!

[sok84791710]

Hello everyone,

So I have a Windows 10 computer, and have downloaded the Premiere Pro Program today. However, when the download is finished, I have an Error 16 message, telling me to uninstall/install the program. I've done that and nothing doesn't work.

I went on this link : Erreur de configuration dans Adobe Creative Cloud ou Adobe Creative Suite , it's in French but that's what Adobe recommends us to do to fix the problem.

I've followed through all the steps, which were really not clear, because I couldn't find half of the commands (even though I assure you I've looked and looked, and even searched online).

Do anyone had that problem? How did you fix it? Or do you have any ideas?

Thank you so much for your help community!

Hoping to hear from you soon

[John T Smith · Accepted solution]

Error 16 http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html

-including DW039 https://forums.adobe.com/thread/1500609

[osarck]

it doesn't work for me.. What can I do ?

[jimn27939028]

I too was directed here after Premiere CC 2017 crashed on me. This forum seems to be unrelated to my crash. I'm working on a mac, not a pc, and I was not told to uninstall and reinstall software.

Premiere Pro 2017 crashes daily, but this was the first time I was told Adobe had found a "workaround" for my issue. But leading me here is a waste of my time.

Premiere 2018 did not work for me at all either @naldeau49. I had to uninstall and go back to 2017 version.

[judistroh]

same!

[Alexandre de Bellefeuille]

Same here.

[naldeau49]

jimn279 etc, my problem was BCC9 plugs ins that were causing the new premier2018 on mac to crash at the splash screen. kevin from adobe helped me track it down. un-installed those plugs and new premier seems to be working OK. check your plug-ins, maybe take out all non-native adobe plugs if you have any and see if it makes a diff.

[unknownsailor]

Also sent here after my first ever crash report (PP 2018 is frequently crashing but this is the first time I've received the error pop-up). I was working on text titles at the time so don't understand the relevance of this redirection.

I must say Premiere Pro is fast becoming unusable.

[Dwight Farmer]

Same here. Sent here after a crash when working on the Legacy Titler. Nothing to do with this post...

[naldeau49]

for some reason i was directed here via adobe pop-up message/link after 3rd premier install failure over the last week. doesn't seem to apply, i'm not on windows and i don't speak french. i'm on a mac sierra 10.12.6 and after installing the premier 2018 update it crashes before launch and toward end of splash screen loading. have tried uninstalling and reinstalling three times and have reported this to adobe in several places on the forum but have not gotten a response yet. reinstalled premier 2017 which is working. if any adobe support help is reading this would like to figure this out. btw, premier did not generate a crash report. i posted apple crash log previously.

[Devyn Brugge]

I was also directed here, quite to my surprise. This does not seem related to the crash I had.

[PGDVP]

Yep, same. tried the fix, no change. Media doesn't load mistimes, very slow. Metadata doesn't work as expected (only changes two clips data at a time - pretty unusable) Overall - this update has wasted at least 2-3 hours this week, the clients time i might add.

[Knavel95]

UPDATED: I contacted adobe services through chat and the guy took over my computer/screen and worked/looked at premiere. I really don't remember what exactly he did but I recommend doing the same cause he fixed the problem. I can now work and export without any problem or crashing in 2018 version. He did say it will run a little slower but it is working so I don't mind.

[Steve Griffiths]

I too was directed to this specific page by the Adobe crash reporter after a PremierePro (2017.1.2) Crash (Mac OS 10.12.6.)

First time ever that the Adobe crash reporter actually said it 'found a solution'... but wasted my time.

This is the dialogue I received :

Adobe has found a solution or workaround for the recent crash in Adobe Premiere Pro CC 2017.

Please click here for further details.

[Fundi Cub]

same. apple sent me here. waste of time

[diegop22390649]

Same here Fundi Club. I'm on a Windows 10 system and experienced a crash when just trying to right click on a sequence to copy. Had to reset preferences and reboot. Crash App popup asked me to report and after completed was directed here.

Total waste of time.

Adobe? Are you there? My issue was totally unrelated and if the most you can advise is to uninstall and reinstall on a completely different issue what's the use?

[tomh87737291]

I too was directed here and am also on a Mac and do not speak French. I hesitate to take any action until I get an possible solution that addresses the issues that have arisen since the update to Premiere Pro CC 2018. I have project media that will not load, other files in the media browser that cannot be accessed and eventually the entire app freezes.

[abhishekarsenal]

https://helpx.adobe.com/in/creative-cloud/kb/configuration-error.html

[wideangleprod]

Yeah to above. I work on a MacBook Pro. 90% of my Premiere crashes occur when navigating bins and typing. It seems that if you do stuff fast it can't keep up and crashes. Double clicks are bad. It's f____cking annoying because I work fast. Instead of coming up with new features I never use, why don't they spend more resources on getting the software to be more stable. I still have render issues with Metal and open GL. Often to get a clean output I need to switch to software only. Too tired and jaded over this to say any more... but ...... the other NLE's look better all the time.

[ab79853079]

WINDOWS 7 not working crashing for a week now. Adobe help.

[SkotNorton]

C'mon Adobe!  This thread doesn't fix the crash of CC2018 Premiere Pro on the very first launch after install.  Please take care of this issue promptly!

[VictorGav]

Soon after installing Premiere Pro CC 2018, I try to open one of several projects created with PPro 2017, and in the court of re-linking media I get the alert "Premiere Pro has encountered a serious error and must close down" (or something like that).

After going through that a dozen times, I was finally brought to this page (after reporting the error), and I went through the process of changing the permissions described there. Actually, though, my permissions were already set up as shown.

I tried starting Premier Pro and opening those project files once more, and still nothing but crashes.

This seems like a fundamental problem—Adobe, please fix!! I cannot use the program!!

Victor Gavenda

[daniel_mejia1]

I CANT BELIEVE THIS!!! ALL MY APPLICATIONS ARE CRASHING DOWN!!!! IF U DONT FIX THIS ASAP I WILL CANCEL MY SUB.

[neilb43934425]

I updated my computer to windows 10 I belive and premiere wont open for me either. Keep saying to uninstall and try dowloading again but I did that 6 times already.

[diegop22390649]

Hey Guys. Been following this conversation and while I am no expert I strongly advise you check your CUDA preferences and make sure your GPU is enabled for all the heavy lifting re graphics, rendering, etc. If not your CPU is doing everything which from what I hear is a bad thing. Also, their may be a conflict where some NVIDIA drivers are not updating or causing conflicts.

Disclaimer this is what I saw with Windows 10 users. Seems as if the latest windows update doesn't play nice with some GPU drivers (notably NVIDIA, haven't heard anything from AMD users) but this may cross over into MAC users (missing GPU drivers or current drivers not playing nice or being told to play nice with some tweaks).

Please refer to this video by Chromacide:

GPU Acceleration In Premiere Pro and After Effects 2017! - YouTube

Seems as if there may be a missing file (Adobe, are you listening, please put down your avocado sandwiches for a couple of minutes) in program files that will prevent Premiere from using your GPU.

May be just a matter of adding a missing .txt file in the main Premiere Pro cc 2018 directory that will remind Premiere "Hey, I have a GPU!"

May be the same case for After Effects too.

Please note, this is for windows users but then again, the latest roll out may have omitted this particular detail regardless of the OS.

Guess that happens when you have too many avocado sandwiches!