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NCrum2
NCrum2
Participating Frequently
June 25, 2019
Answered

Error Code: -1609629690 Accelerated Renderer Error

  • June 25, 2019
  • 18 replies
  • 148743 views

So I'm working on a big project with tons of 4k footage and every time I try to render or export I get this error (file name changed for client privacy):

"Export Error

Error compiling movie.

Accelerated Renderer Error

Unable to produce frame.

Writing with exporter: H.264

Writing to file: \\?\C:\Users\User\Desktop\video file.mp4

Writing file type: H264

Around timecode: 00:00:44:09 - 00:00:45:01

Rendering at offset: 44.375 seconds

Component: H.264 of type Exporter

Selector: 9

Error code: -1609629690"

I tried multiple solutions that others have found useful, namely exporting to a different location, turning off CUDA (see below), and editing things at the time codes that the errors are referenced to be in (changes nothing).
I've updated my NVIDIA graphics card drivers (both to game ready and studio ready drivers), updated premiere CC, all the normal things to look out for as far as I know.
Still get it. Also, when rendering without cuda it gives me blocks of weird checkered graphics throughout the video:
Never ever seen that before. But obviously eliminates that option.

As far as I can tell, removing my color grade with Lumetri is the only thing that lets it render and export as normal, but that's obviously an issue because this is a lot of v-log footage that I can't just export without a grade.

I would transcode all the footage, but this is a BIG session, so I'd be doing that with just so many files that I don't want to do that if I can help it, and I am already using proxies so I'd have to go through that again too.

I can export on my other system at home just fine (I'll post those specs too if need be) but I don't think it's as powerful CPU or GPU wise as this system, so I don't know what's happening.

System Specs:
Windows 10 Home 64-bit
Intel i7-4790K 4. GHz (8CPUs)
16 GB RAM
NVIDIA GeForce GTX 1080

Premiere CC 2019 (current version up to date)


Any help would be greatly appreciated. Thank you for your time.

    Correct answer SugnaShane

    Here's how I fixed this issue. Uncheck the boxes circled in red. I had no issues rendering a 4k sequence.

    18 replies

    K
    KitGoodman
    New Participant
    July 20, 2023

    Not sure if anyone's still dealing with this - this was extremely frustrating because none of the posted solutions seemed to be working. I'm running a Mac Studio with 64GB memory, 58GB of which are allocated to AE when in use. Really powerful GPU and CPU, which has no problem rendering some really complex animations out of Blender.

     

    I've never run into this error, even on my old computer which had a fraction of the specs this one does. The shot I tried to render was really simple. An home image overlay for a static phone shot. Really simple stuff. AE kept throwing up this error, no matter if I used the internal renderer or Media Encoder.

     

    What finally fixed it was changed the BPC from 32 (again, never been a problem before) down to 8. Absolutely mind-numbing that this was the problem, especially when I know this computer is fully capable of handling the more intense bit depth. Please fix this, Adobe. It's an absolute creativity/project killer. 

      M
      mooistheroo
      New Participant
      February 17, 2024

      I have a 3090, 5800x and 32gb ram and experience this issue all of the time. I'm so mad. I litteraly can't believe this issue still exists.

      M
      MattSmalls
      New Participant
      July 19, 2022

      I wanted to chime in with another fix. I was pulling my hair out trying everything i could find online. unchecking the encode/decode acceleration boxes did nothing for me, however, uninstalling nvidia geforce experience (along with the physx, graphics and audio drivers) and then downloading the latest studio driver direct from nvidia's website seems to have fixed everything. i was getting a black screen occastionally, in addition to the render error box. Hope this helps someone!

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      July 20, 2022

      Hi MattSmalls,

      I appreciate you letting the community know about your solution. It is appreciated!

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
      D
      dralbot
      New Participant
      August 21, 2022

      Hi Kevin, 

      Just noting I updated the latest GeForce drivers as per MattSmalls and still have the issue. What's interesting is that it only happens with some of the transitions from here. For example trying to render (h.264 or h.265) using only 2 short DJI 4k 59.94fps clips and testing one transition at a time finds that some cause the error (zoom in or out and rotate left and right), whereas the rest (and in large numbers) work fine. Turning off the hardware GPU rendering doesn't make a difference. I'll try some of you smart rendering tips when I get a chance.

      J
      jeremy6C19
      New Participant
      July 1, 2022

      I'm currently dealing with this issue. This is a nightmare. Hundreds of hours and nothing works. I've done everything in this thread 100 times save throwing my computer off a cliff. I have the most up to date everything, and have tried older versions of premiere. I am losing my mind.

      Sparticus182
      Sparticus182
      New Participant
      November 9, 2021

      I was able to resolve the error by moving my in and out points on my timeline to make sure there are no empty frames being rendered at the beginning or end.  I originally had my out point 3 frames after my last clip (I usually eyeball it without zooming in), once I moved it 3 frames to the left, it rendered without issue.  

      D
      default0ddfq4mo55ji
      New Participant
      September 28, 2021

      I have tried everything to fix this issue and absolutely nothing I have found online works. I have a 2021 MacBook Pro. This issue has now lost me a job, made me miss a festival deadline and caused me embarrassment with some other clients. Honestly I'm ready to completely ditch premier and just start cutting in davinchi or avid. 

      S
      SugnaShane
      Inspiring
      September 28, 2021

      Months ago I fixed this issue using my method in this thread but 2 days ago the issue happend again. I tried a few solutions but what fixed it for me this time was to move my project to another hard drive with more space. The one I was working on initially had about 46gigs free. I moved the project to another hard drive with a terabyte and the project renders fine now. So who knows...

      D
      default0ddfq4mo55ji
      New Participant
      September 28, 2021

      Actually tried your method already but no luck. Appreciate the reply though.

       

      im working from an 18tb drive with plenty of free space and had the same issue on my backup drive. Honestly the fact that you should even have to do such a thing is absurd.

       

      I updated to premier 15.4.1 which is when the issue started. I then tried updating my OS from Big Sur to Catalina and it worked! But only once! Then the same issue happened again and again and again and I'm now just disgusted that I'm paying monthly for this joke of a program. They should reimburse us for this 

      Z
      Zyrtech
      Participating Frequently
      August 26, 2021

      This STILL happens in 2021 - And just happend to me.

      Tried all solutions - nothing is working...

        MRowan
        MRowan
        Participating Frequently
        August 3, 2021

        Check this Solution  - hope it works for you.

        ".....So the video eventualy rendered by doing this:

        toggle all the video/ audio targets OFF>

        then try export as usual

        hope this works for you.."

        MRowan
        MRowan
        Participating Frequently
        July 25, 2021

        So the video eventualy rendered by doing this:

         

        toggle all the video/ audio targets OFF>

        then try export as usual

         

        hope this works for you

        Gregsky
        Gregsky
        New Participant
        August 1, 2021

        it worked for me thanks alot you are a star 

          A
          AndriesU
          New Participant
          June 8, 2021

          Hey guys!

          I had the same problem. I've been exporting my video time after time without any problems. Finally, when the client said the video was done, I started exporting the final version. Guess what happened...

          After almost throwing my laptop through a wall, I simply exported it with Media Encoder. Unbelievable, but it did the trick. I still don't know how, but i'm not complaining. Maybe it's just pure luck. But if you haven't tried it, it might just be worth the small effort.

            MRowan
            MRowan
            Participating Frequently
            July 25, 2021

            fantastic! queing the render into Media Encoder did the trick!

            Thanks @AndriesU 

            S
            S3 Media 1
            Known Participant
            March 9, 2021

            Our studio has been experiencing these same issues for a year now. Adobe still won't add the issues related to the text tool, lumetri, and graphics causing render/export fails.

             

            ADD THIS TO THE LIST of known issues for 14.X so it can be fixed!!!!!!

            Kevin-Monahan
            Community Manager
            Kevin-MonahanCommunity Manager
            Community Manager
            March 23, 2021

            Yes, the hardware decoding issue is a problem. I will advocate for a fix, Dale.

             

            Thanks,
            Kevin

            Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
            S
            S3 Media 1
            Known Participant
            March 24, 2021

            Kevin,

            Thank you so much, this is what I was hoping to hear!

             

            I have disabled Hardware Acceleration (H.264/HEVC) and things seem to run a bit smoother on playback. I also have had to use Software Rendering only for my Exports.

             

            Like many others, I specifically bought an Intel CPU with an iGPU and an Nvidia Dedicated GPU specifically to use these features, and would love to have them back, and STABLE in a future release.

            (Intel i7 10700K, Nvidia RTX 2060 6GB VRAM, 64GB DDR4 just for reference)

             

            Thanks again, and hopefully this gets added to the list of known issues so it becomes a priority for a fix!!

             

            -Dale

             

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