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Error connecting to Universe runtime.

New Here ,
Feb 10, 2021 Feb 10, 2021

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Capture 3.PNG

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Crash, Editing, Error or problem, Freeze or hang, Hardware or GPU, Performance

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correct answers 1 Correct answer

Adobe Community Professional , Feb 24, 2021 Feb 24, 2021
Are you still having this issue? If reinstalling Universe and making sure Premiere is up-to-date didn't help, then you'll probably have better luck contacting Red Giant Support. I've done this several times myself and they always have great people who are often able to help you out.

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Adobe Community Professional ,
Feb 11, 2021 Feb 11, 2021

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Have you tried reinstalling Universe? You must have installed it at some point and then did an update to Premiere possibly?

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New Here ,
Feb 14, 2021 Feb 14, 2021

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I did uninstall it but it is still giving me the same error
Tried reinstalling it and still the same

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Adobe Community Professional ,
Feb 24, 2021 Feb 24, 2021

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Are you still having this issue? If reinstalling Universe and making sure Premiere is up-to-date didn't help, then you'll probably have better luck contacting Red Giant Support. I've done this several times myself and they always have great people who are often able to help you out.

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New Here ,
May 06, 2021 May 06, 2021

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Same issue, did someone solved this before?

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Community Beginner ,
Sep 06, 2021 Sep 06, 2021

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Same issue, no resolution found

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Adobe Community Professional ,
Sep 06, 2021 Sep 06, 2021

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You'll have to check with RedGiant, which is now Maxon support. Their app manager is required to be running for their plugins to work. And Maxon has made some changes and you probably need to uninstall the RedGiant app manager and install the Maxon equivalent.

 

I had to do that last week myself.

 

Neil

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