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9

Error occurred during download from Adobe Stock Server

Community Beginner ,
Jul 02, 2025 Jul 02, 2025

Every time I try and install a new motion graphic from the Premium or Free stock templates, I get an error message that says "An error occurred during download from Adobe Stock Server" It's been doing this for weeks. Any idea how I fix it?

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correct answers 2 Correct answers

Community Beginner , Aug 19, 2025 Aug 19, 2025

Same here, although the act of trying to drag in a template from Adobe Stock in graphics templates seems to license it successfully. You can then go to License History in stock in your web browser, download the file, and import into premiere pro from there. Which still sucks and is broken, but allows you to work. 

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Adobe Employee , Aug 26, 2025 Aug 26, 2025

We've made improvements to address this import error. Would you mind trying it again to see if it's working properly? Let us know if it works.

 

Thanks,

Sumeet

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Adobe Employee ,
Aug 26, 2025 Aug 26, 2025

We've made improvements to address this import error. Would you mind trying it again to see if it's working properly? Let us know if it works.

 

Thanks,

Sumeet

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New Here ,
Aug 26, 2025 Aug 26, 2025

IT WORKS NOW!!!!!!!

yay!

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Adobe Employee ,
Aug 26, 2025 Aug 26, 2025

Glad to hear that it's working properly! Feel free to reach out if you experience any issues. We're here to help.

 

Thanks,

Sumeet

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Community Beginner ,
Aug 26, 2025 Aug 26, 2025
I have a question in a different category. Can I sync my Premiere Rush projects on my computer and phone? If so, how do I do it?

 

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Adobe Employee ,
Aug 27, 2025 Aug 27, 2025

Sorry about the inconvenience. Creative Cloud Sync for Rush is no longer available. You may refer to this link to learn more about it.

 

Thanks,

Sumeet

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New Here ,
Sep 07, 2025 Sep 07, 2025
LATEST

Hi there,

I am experiencing the same issue when trying to use Adobe Stock templates in Premiere Pro. Any suggestions? This has been happening for a few months.

 

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New Here ,
Aug 25, 2025 Aug 25, 2025
It's happening with all of them,

And I am on the latest version of premiere on Mac Sequioa
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