Error retrieving frame 0

[KaRthick Mallya]

Hello,

I'm experiencing this new error after importing any videos shot from my iPhone 8 plus.

When I try to create a new sequence from my clip I get this error and the play button freezes and does nothing. Then, the entire premiere pro freezes, and I have to force stop and reopen again.

Some following info might help.

1. Camera - iPhone 8 Plus (shot through native camera app)

2. Import method - tried both drag & drop into project panel and right-click -> import

I see this problem with other video editors as well but those solutions shared already did not help me.

Can someone let me know how I can fix this?

[Ann Bens]

If the footage is variable framerate convert to constant framerate with Handbrake before bringing into Premiere.

[KaRthick Mallya]

The footage is in constant framerate. Not just this specific video. Any video that I import it says the "Error retrieving frame 0", then the play button doesn't work and then premiere pro hangs and crashes. 

[johnpooley3]

You can use tsMuxer to convert Variable Frame Rate to CFR without reencoding: https://www.videohelp.com/software/tsMuxeR

[KaRthick Mallya]

Nope. It did not work. Unable to use premiere pro.

[johnpooley3]

The footage plays properly in VLC player? 
Could you share MediaInfo? https://mediaarea.net/en/MediaInfo

And might as well just go shoot a sample video to share. I'll test it on my rig

[Pepe10001]

did u solve it? having the same problem

[Ganesh5EF8]

Update your GPU driver if available, it worked for me after doing so.

[Ganesh5EF8]

I had same issue until I updated my GPU driver, the problem is that adobe didn't even recognise my GPU.
I don't know what is the link between them but it is working fine after installing new GPU driver.