Essential Sound Panel missing in Premiere Pro

[chrisa97474261]

The Essential Sound Panel in Premiere Pro CC 2017. I am running Adobe CC 2017.0.2 v11, Mac OS 10.11.6. I have reset the Workspaces to default deleting the .xml files in the Premiere Pro>Layouts folder. Yet, when I go to the Audio workspace, I cannot see the Essential Sound Panel. I have looked high and low, done searches, watched the tutorials and zero luck.

This is the Audio workspace after resetting to default

[Vidya Sagar]

HI chrisa97474261,

Sorry for the issue with workspace, try the following steps,

Go to the following location in the machine

     In Windows, C:\Users\UserName\Documents\Adobe\Premiere Pro\11.0 (Or)

     In Mac, Documents > Adobe > Premiere Pro > 11.0

Rename the 11.0 folder to Old_11.0

Launch Premiere Pro, Create a new project(do not open Old projects)

In Menu bar, Window > Workspace > Uncheck Import Workspace from Projects.

Open the old project & check the issue.

Please let us know the status of the issue.

Thanks,

Vidya Sagar.

[chrisa97474261]

Thank you for your solution, but, unfortunately, that did not work. I followed your instructions to the dot, and the same Audio workspace as before appeared in the project. No Essential Sound Panel

[Vidya Sagar · Accepted solution]

Thank you for trying. It seems like a strange issue. Is it possible to update Premiere Pro to latest version CC 2017.1.2 & test?

It is a critical update which fixes many issues Premiere Pro 11.1.2 available today – critical update, highly recommended | Creative Cloud blog by A...

Thanks,

Vidya

[chrisa97474261]

The Creative Cloud is showing all of my apps are up-to-date and there are no updates.

Here is the about for my PP.

[Vidya Sagar]

Might be an issue with Creative Cloud app. Please follow the steps in this article Update apps to Adobe Creative Cloud 2017

If issue persists or gives an error message check this article Error downloading or updating Adobe Creative Cloud apps

Thanks,

Vidya

[chrisa97474261]

I reinstalled Premiere Pro, and was able to get it to work. Is there a reason why Creative Cloud controller is not letting me know there are updates (it does on my laptop) or automatically updating? If there is a forum or something, I'd appreciate a link. Thanks for your help.