Essential Sound Panel not working after 13.1.4 update

[AlaskanNomadProductions]

After upgrading to 13.1.4 the Essential Sound panel doesn't seem to be working. When I try to Auto-Match dialogue, I get a "Not Matched" error (screenshot attached).

I used this function all the time before the update, and it worked as expected.  Is this a bug other people are experiencing, or has there been a change to the Sound Panel's workflow I'm not aware of?

Thanks for any help.

Premiere Pro 13.1.4

Dell Alienware Laptop 15 r4, 15.6-inch display

Windows 10 Home 64-bit

8th Generation Intel i7-8750H

NVIDIA GeForce GTX 1070 OC with 8GB GDDR5

32GB DDR4-2666MHz RAM

[Ann Bens]

Does it work on one clip as you have multiple selected.

Might want to do a few at a time instead of the entire timeline at once.

[AlaskanNomadProductions]

Thanks Ann, but unfortunately I get the same error even if I just select one clip.

[Ann Bens]

Then I would trash preferences.

[AlaskanNomadProductions]

Thanks Ann.  I had some major issues with 13.1.3 and have trashed preferences/re-installed/gone that whole route in the process.  Doesn't seem to be a preferences issue.

[Peru Bob]

Try resetting the Workspaces:

Reset a workspace

Reset the current workspace to return to its original, saved layout of panels.

1. Do one of the following:
   • Click the Workspace menu icon and select Reset to Saved Layout.
   • Choose Window > Workspace > Reset to Saved Layout.

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html

[AlaskanNomadProductions]

Thanks Peru Bob.  I tried resetting both the "Editing" and "Audio" panels to their saved layout.  Neither of them solved the issue, I'm still getting the error.

[Peru Bob]

I wonder if a reinstall would help?

Use the Creative Cloud Cleaner Tool to solve installation problems

[Kulpreet]

Importing your original project file into a brand new Premiere Pro project is worth a try.

-KS

[AlaskanNomadProductions]

Thanks Kulpreet.  I get this error even when starting brand new projects, it's not only limited to projects that I was working on before the 13.1.4 upgrade.  It's happening in all of my projects.

[Joe5C27]

Were you ever able to get this working? Dealing with the same thing right now. Premiere is always broken in one way or another

[Joe5C27]

The only "solution" anyone ever gives is deleting preferences. I've been on tech support with Adobe for over 10 hours for this, and other issues in the last month. It's pathetic how broken this program is