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Export Crash

Participant ,
Jun 16, 2020 Jun 16, 2020

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Hello,

 

I just have a problem exporting 3 commercials using Queue. So, first send it to Media Encoder. First film ok. Second in the middle of convertion and the app closes.  Reopen ant let it finish the job. Secon film export. Sucess. Thrid film the computer freeze. Need to restart my computer in order to get the job done. The third film has been done in Premeire. No Queue in Media Encoder. No problem.

 

First time in using Queue and found out that can't let it export my films without monitoring. 

 

Why this happen? Does my machine could handle it? The film duaration was 3 minutes. 

 

Was exporting an 1920x1080 H.264 custom:

 

.video settingvideo settingvideo settingvideo settingaudio settingaudio setting

 

Screen Shot 2020-06-16 at 17.54.58.pngcaption settingcaption setting

 

My time line was setup as Apple Pr Res HQ (my master export setup).

Screen Shot 2020-06-16 at 18.23.41.png

 

My footage : 16mm film transfer to Pro Res 4444;

Screen Shot 2020-06-16 at 18.27.15.png

Iphone that I convert to ProRes HQ

Screen Shot 2020-06-16 at 18.29.43.png

Motion graphics

Screen Shot 2020-06-16 at 18.31.42.png

Jpeg

Screen Shot 2020-06-16 at 18.33.08.png

And a film grain mov:

Screen Shot 2020-06-16 at 18.34.04.png

This my timeline:

Screen Shot 2020-06-16 at 18.03.40.png

I nest the Iphone converted to ProRes HQ with the jpge and the grain.And also ther is a close caption.

Adobe Premiere 2020 Version 14.2.0

Adobe Media Encoder 2020 14.1.0

My machine configuration:

CPU: Ryzen 7 2700x

GPU: Gigabyte AMD Radeon RX VEGA56 Gaming OC 8G

Motherboard: Gigabyte X470 Aorus Ultra Gaming Amd Am4 Ryzen

Memory: 32gb 3000 Ddr4 Pc 2x16 Vengeance Lpx Corsair 

SSd running the system

4tb RAID for my media

2tb back up

Corsair RM750x 750W 80 Plus Gold Modular Power Supply

 

Thanks a lot.

 

 

Fernando Alves
Editor
TOPICS
Crash , Export , Hardware or GPU , Performance

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Advocate ,
Jun 16, 2020 Jun 16, 2020

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Hi Fernando,

 

I notice that you are on mismatching Premiere Pro and Meda Encoder versions. Does it work correctly if you update Media Encoder to the 14.2.0 software version?

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