Export difference between Premier Pro and Media Encoder

[Freddie G]

Hey there!

I am looking for some help with this problem!

I am working on these short videos for a client, and I am creating about 24 short videos. After exporting them, I realised that video 19 to video 24 had a strange problem with the colour matte in the export.

Below you can see the problem (I have blocked out company names but everything else is the same as the original video). Left is Media Encoder, and right is Premier Pro. The premier pro export colour is correct, and the Media Encoder colour has somehow changed. This has only occured on the final 6 videos, and continues to occur every time I try to export them.  The sequence and colour matte used are consistant for every single video, they are a direct duplicate, however only the last 6 videos seem to have this problem, and the others are all completely fine. The colour settings are also all identical. 
This is now also occuring on a different batch of videos, which used the same sequence duplicate as all 24 of the original problemed videos. 

The strangest part is that this problem did not occur until my exports from yesterday. Before then, every export had the correct colour, wether it was Media Encoder or Premier Pro. 

Can't wait to hear back! Thanks

[Peru Bob]

Please post screenshots of your export settings in Premiere Pro and in AME.

[Freddie G]

Here you go. They are using the same preset. As I said before, it only seems to be happing with 4 of the 24 videos.

Strange. Thanks!

Freddie

[Peru Bob]

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

[PaulMurphy]

Is Adobe Media Encoder possibly using a different renderer than Premiere Pro—such as Software Only in one and GPU Acceleration in the other?

[Ishan Y]

Hey Freddie,

I'm sorry for your poor experience. Please share which versions of Media Encoder and Premiere Pro you're using. I recommend using the same versions for both applications.

Please check that the export settings in Media Encoder match with Premiere Pro. Another thing to check will the the Effects options in Media Encoder export settings. Options like "Tone Mapping" and "Lumetri Look/LUT" can change the colors of your export. I recommend turning off those options if they are enabled.

Thanks,

Ishan

Please tag me (@) in your replies so that it notifies me and helps me respond promptly.

[Freddie G]

Hey there.
All export settings should be identical. I am using the exact same export preset in Premier as I am in Media encoder. These presets seemed to be fine for the first 20 videos, but suddenly it's changed. I've looked at the Tone Mapping and Lumetri settings, and they all seem to match as well.

I am using version 25.1.0 of Premier and 25.0 of Media encoder. However, I was also using these versions for the previous videos. 

The problem seems to be these specific sequences. If I go back and export the previous videos, which no problems occured, they export completely normally in Media Encoder, with the exact same export settings, in a sequence which is identical settings wise. 

If I export a previous version of a video that is having this problem, the export is completely ok. However, using a new, slightly changed version, it is not. This is also the same as the second batch of videos this problem is occuring with. 
I've attatched some screenshots so you can see settings are identical between media encoder and premier pro.

Thanks,
Freddie

[PaulMurphy]

This could be related to GPU encoding differences. Try setting Performance to Software Encoding in the Export Settings to see if that resolves it.

[Freddie G]

Hey there,

Are these performance settings a sequence by sequence setting? As I stated, about 18 of the 24 sequences export completely fine. If not, is there anything else it could be?

Thanks, 

Freddie

[Freddie G]

Little update,

It is now doing it for all my sequences. I will have a look at these perfomance settings now!

Will keep you updated,

Freddie

[Freddie G]

Just tried this out.

Unfortunately it didn't work either.

It seems to be just the colour matte at the beginning of the video that is miscoloured. Everything else looks ok.

Does this help give you any clues?

Thanks,
Freddie