Exported mp4 files from Premiere Pro CC 12.0 will not play

Community Beginner ,
Jun 08, 2018 Jun 08, 2018

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Ever since Windows 10 was upgraded and Premiere Pro was upgraded any clips I export to mp4 format will NOT play in any player. I have not changed any of the export options yet none of the exported files will play. If I try using VLC video player I get audio only, no video. Any other player displays an error message. I always export my finished projects to mp4 so this really has me stumped and frustrated. I had an associate import the same mp4 video, edit it and export it and he had no problem. But I don't know what versions of Windows 10 or Premier Pro CC he is using. This seems like a bug to me but if my associate can import, edit and export the same file how can it be explained?

Any ideas or suggestions?

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correct answers 1 Correct answer

Adobe Employee , Jun 26, 2019 Jun 26, 2019
Can you upload it to a file sharing site and post a link?
I guess not. Case closed. Usually this kind of thing means a corrupt video file or some bad interaction with QuickTime 32 bit codecs. In this user's case: WACKY export settings. Hope the user got his personal issue solved. If you are having this issue, kindly create a new post. Don't tack onto this old thing.Thanks, Kevin

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Adobe Employee ,
Apr 01, 2022 Apr 01, 2022

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Hi, Jacob,

I apologize for the problem. Is this a 4K HEVC or H.264 file? You can test playback by uploading the movie to YouTube or Google Drive. How is the video playing there? If okay, your computer might not be powerful enough to playback the file. Is that a possibility? 

 

Let me know.

 

Thanks,
Kevin

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