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Exported video freezing/choppy (DJI - h265 footage)

Enthusiast ,
Feb 08, 2023 Feb 08, 2023

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We've been running CC2021 for a few years now, as it's been relatively stable and bug-free. Adobe forced us to "upgrade" by shutting down the speech-to-text servers for captioning, and, as expected, CC2023 is riddled with bugs and contains some absolutely hilariously poorly-thought-out UX issues.
**long, slow clap**

The issue we're currently wrestling with is that drone footage from our DJIs won't export. Playback is smooth on the timeline, but when exporting through either AME or Premiere, the clips appear frozen, or extremely choppy (like, 0.5 or 1 fps). Drone footage is UHD 59.94fps h265. The exact same footage located on the exact same drive plays back properly in every standalone video player we have (including on phones). It plays back and exports properly in Pr v15 (CC2021).
This is NOT an issue surrounding "high hardware requirements for h265" or "long GOP decoding requirements" or "the efficiency of DJI's encoder". This is a straight-up Premiere fart-up.
Please advise on how we can get Premiere Pro to actually do the one job it is expected to do: export professional-grade video content. Re-encoding all of our drone footage to an intermediate codec is not a solution. Disabling hardware encoding for all of our exports is not a solution (and doesn't solve the issue, anyway).

This is a common problem on several of our machines (both newer and older than mine), but let's just use the specs for my personal workstation --
Windows 10 Pro v 22H2

Premiere "Pro" 23.1.0

Ryzen 3800x

64GB RAM

GTX 1080

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Editing , Error or problem , Export , Formats

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correct answers 1 Correct answer

Explorer , Oct 25, 2023 Oct 25, 2023

I just found this post. I emptied all media cache and did a full Premiere reset. My DJI H265 footage works after export for now.
https://community.adobe.com/t5/premiere-pro-discussions/exported-videos-do-not-play/td-p/13796341

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Participant ,
Jun 07, 2023 Jun 07, 2023

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Same problem here. Adobe?

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New Here ,
Jun 09, 2023 Jun 09, 2023

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Same here, two drones same model one shooting h.264 and the other h.265 (accidentally) when rendered all footage shot in 65 is slideshow.

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Explorer ,
Oct 25, 2023 Oct 25, 2023

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Did you find a solution yet? I have the same problem. I've tried Premiere Version 24.1.0 BETA (build 66), but the problem still remains.

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Explorer ,
Oct 25, 2023 Oct 25, 2023

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I just found this post. I emptied all media cache and did a full Premiere reset. My DJI H265 footage works after export for now.
https://community.adobe.com/t5/premiere-pro-discussions/exported-videos-do-not-play/td-p/13796341

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New Here ,
Jan 03, 2024 Jan 03, 2024

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tried and indeed, it works!

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New Here ,
Feb 22, 2024 Feb 22, 2024

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It worked! Thank you very much!

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New Here ,
Jun 12, 2024 Jun 12, 2024

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it tottaly worked, I have  tried everything, every format but dji 265 videos freezed every time. Then I clear ''Media Cahce'', it fixed. 

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