Exported video freezing/choppy (DJI - h265 footage)

[Derjis]

We've been running CC2021 for a few years now, as it's been relatively stable and bug-free. Adobe forced us to "upgrade" by shutting down the speech-to-text servers for captioning, and, as expected, CC2023 is riddled with bugs and contains some absolutely hilariously poorly-thought-out UX issues.
**long, slow clap**

The issue we're currently wrestling with is that drone footage from our DJIs won't export. Playback is smooth on the timeline, but when exporting through either AME or Premiere, the clips appear frozen, or extremely choppy (like, 0.5 or 1 fps). Drone footage is UHD 59.94fps h265. The exact same footage located on the exact same drive plays back properly in every standalone video player we have (including on phones). It plays back and exports properly in Pr v15 (CC2021).
This is NOT an issue surrounding "high hardware requirements for h265" or "long GOP decoding requirements" or "the efficiency of DJI's encoder". This is a straight-up Premiere fart-up.
Please advise on how we can get Premiere Pro to actually do the one job it is expected to do: export professional-grade video content. Re-encoding all of our drone footage to an intermediate codec is not a solution. Disabling hardware encoding for all of our exports is not a solution (and doesn't solve the issue, anyway).

This is a common problem on several of our machines (both newer and older than mine), but let's just use the specs for my personal workstation --
Windows 10 Pro v 22H2

Premiere "Pro" 23.1.0

Ryzen 3800x

64GB RAM

GTX 1080

[Christiaan1]

Same problem here. Adobe?

[FidelisDM]

Same here, two drones same model one shooting h.264 and the other h.265 (accidentally) when rendered all footage shot in 65 is slideshow.

[Elividon]

Did you find a solution yet? I have the same problem. I've tried Premiere Version 24.1.0 BETA (build 66), but the problem still remains.

[Elividon · Accepted solution]

I just found this post. I emptied all media cache and did a full Premiere reset. My DJI H265 footage works after export for now.
https://community.adobe.com/t5/premiere-pro-discussions/exported-videos-do-not-play/td-p/13796341

[the oblivion]

tried and indeed, it works!

[Heideger354823652glc]

It worked! Thank you very much!

[deniz_1]

it tottaly worked, I have  tried everything, every format but dji 265 videos freezed every time. Then I clear ''Media Cahce'', it fixed. 

[RupertMPH]

This DID NOT work for me. The only thing was to UNLINK all media and then RELINK the media. It then worked when exporitng the files as it kept saying MEDIA NOT CONNECTED . Anyway you always have to rtry and work it out, why on earth Adove hasnt got AI to fix these things automatically when they charge a fortune is beyond me. 

[Derjis]

To be fair, in spite of all of the hype, AI is pretty useless. Typing "AI fix link media bugs" into some sort of prompt isn't likely to help much, especially given how complex these apps are.
That being said, given the outrageous amount Adobe charges for their apps, they absolutely should be testing them properly before pushing broken updates.

[Nelson1234]

I'm still dealing with this in 2025 with h.265 dji footage. I remember this happening in 2018 and its still going on. Have to clear caches on opening premiere in order to fix it temporarily. ADOBE PLEASE GET ON THIS, ITS BEEN YEARS. Premiere should be able to handle h.265 now without issue.