Exporting Bug?

Question

Issue -I can't export anything in Premiere. Not through Media Encoder either. I can still work on my projects but I can't export. Every time I try, I get an error message that just says "Sorry, an error has occurred" and then it gives me an option to send a report or not. No error code or anything. If I hit send report or don't send, it just completely closes out Premiere. It only happened after my computer updated to the most recent OS. I just had another OS update and that didn't change anything. I've tried changing sequences and project files. Nothing works. I have been on multiple calls with adobe. They went through everything tried things themeslves, completely reset my preferences and removed any and all plugins and it still didn't export. We tried going back to  I can actually export from the ROOT user on my computer but I still have the same issue on my actual profile. Adobe told me it must be an Apple issue and to take my computer there. I took it to them and they ran all sorts of tests. They said my computer hardware is running perfectly fine. They had me back up my compter to a hard drive and completely wiped my computer and that still didn't work.Adobe Premiere Pro version number: 25.1Operating system -  macOS, Sequoia 15.3.2System Info: CPU, GPU, RAM, HD:Graphics: Intel UHD Graphics 630 1536 MBProcessor: 2.3 GHz 8-Core Intel Core i9Hard Drive 1 TBVideo format: Its multiple video formats from a Sony Handycam to iPhones and Samsung phonesWorkflow details: This issue is with any and all kids of sequences. Multicam, single cam, doesn't matterSteps to reproduce - (Very important!) 1:Export sequence 2: Encoding audio box appears 3:Error message shows up 4:Click send report or don't send (same thing happens either way) 5: Premeire crashes and closes Expected result - Video should export.Actual result - The encoding audio box appears, the error message shows up. I can either click send report or don't send report beacsue the same thing happens either way. Then Premiere closes/crashes

cinemaseth · Answer

I really need some help. I don't know if anyone has experienced this same issue or not but I can't export anything in Premiere. Not through Media Encoder either. I can still work on my projects but I can't export. Every time I try, I get an error message that just says "Sorry, an error has occurred" and then it gives me an option to send a report or not. No error code or anything. If I hit send report or don't send, it just completely closes out Premiere. It only happened after my computer updated to the most recent OS. I just had another OS update and that didn't change anything. I've tried changing sequences and project files. Nothing works. I have been on multiple calls with adobe. They went through everything tried things themeslves, completely reset my preferences and removed any and all plugins and it still didn't export. We tried going back to

I can actually export from the ROOT user on my computer but I still have the same issue on my actual profile. Adobe told me it must be an Apple issue and to take my computer there. I took it to them and they ran all sorts of tests. They said my computer hardware is running perfectly fine. They had me back up my compter to a hard drive and completely wiped my computer and that still didn't work.

I'm at a complete loss at what to do now. Would anyone have any idea on what I can do to fix this issue?

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