Exporting media throws an "Unknown error exception" error dialog box

Forum|Forum|2 years ago
June 9, 2023
2 replies
398 views

Some of our users experience an "Unknown error exception" at this line
app.project.activeSequence.exportAsMediaDirect(outputFile.fsName, presetFile.fsName, 1)

outputFile is correct as well as presetFile is correct.
Any suggestions on how to fix it?

Mod note: Title was changed to reflect the issue.

Export

This topic has been closed for replies.

Kevin-Monahan

Community Manager

Yes, please provide more info, @Yashkovskiy. The team needs to be able to reproduce the case if it is to be worked on by engineering. Your cooperation is appreciated!

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio