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Hey everyone,
I'm pulling my hair out here with the new Adobe Premiere Pro and the built-in Frame.io integration. I have a Frame.io account linked to my Adobe account, and everything seemed fine at first after a fresh install. But now, whenever I open Premiere Pro and try to access Frame.io, I get this frustrating error:
Failed retrieving project data please reload the extension and try again! " Frame IO"
I've tried everything I can think of:
Nothing seems to work! Reformatting my entire system seems a bit extreme, so I'm hoping someone has some wisdom to share.
The official help files haven't been much help. Anyone else encountered this error? What did you do to fix it?
Thanks in advance!
You might try contacting Frame.io support: https://support.frame.io/en/
Let the community know what they suggest.
Thanks,
Kevin
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Hello,
It's definitely frustrating to encounter such persistent issues. You've done quite a bit of troubleshooting already! Suggesting the use of the Adobe Creative Cloud Cleaner Tool is a good step. Here’s a more detailed approach to tackle this problem:
Uninstall with Adobe Creative Cloud Cleaner Tool:
Reinstall Adobe Creative Cloud and Premiere Pro:
Verify Frame.io Integration:
Network Issues:
Check for Permissions:
Clear Premiere Pro Cache:
Contact Adobe Support:
Hopefully, these steps will help resolve the issue with Frame.io in Premiere Pro. If you try these and still encounter problems, sharing any specific error logs or additional details might help in pinpointing the exact cause.
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Thank you for the follow up I used to have done these steps and I still receive the error.
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I also tried it on another computer in another location so it's definitely not the network it seems to be something wrong with my frame IO count linking to my Adobe premiere account I don't know how to unlink and relink them though that you mentioned.
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You might try contacting Frame.io support: https://support.frame.io/en/
Let the community know what they suggest.
Thanks,
Kevin
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