File has no audio or video streams - Codec issue MP4?!

[lornaimw]

Hi all

I'm looking for some help as I've been scratching my head over this for a week or so now.

I have some mp4s that came from a DSLR. They show up fine in finder and I can play them in QT etc.

When I go to import I get the 'file has no audio or video streams' error for nearly all the clips.

I first thought to clear out the cache etc, that didn't seem to work.

So I completely re installed premiere... that didn't work either.

So then I tried to convert/ re-encode all the footage which took forever (over 300 clips). I just used match source .mp4 in media encoder. I know this may not have been the best encode, but I figured that it should have worked and I could also see all the clips in the preview window as they went. Again I've checked this new footage in finder and I can see all of it/ it all plays out in QT.

I've just tried importing this back into a new project, all the files now import but I'm left with most of them just showing up as audio files within premiere. I've triple checked and outside of premiere I can absolutely see the video. This is all very strange.

Does anyone have any insight on this? The footage is from my wedding and I'd love to just get this sorted!

Thanks so much.

SPECS

Premiere Pro - CC v12 (v12.1.1 Build 10)

Machine - OS X El Capitan 10.11.6

Files - MP4 HD 1080p 50fps

[Kevin-Monahan · Accepted solution]

Hi lornaimw,

Try updating macOS first. If that does not work, roll back to CC2017 for now. An upcoming update may have a fix that addresses the issue. Hopefully, that fix is coming soon. Does that work for you?

Thanks,
Kevin

[Galen_Murray]

Has anyone solved this yet?  I'm still having the same issue.  It's seemingly random and so far I've only encountered it when trying to import DJI Phantom 4 Pro footage.  Specifically 4K, 29.97, .MOV, H.264, 100 Mbps.

A couple clips will import, but the rest fail with the "this file has no audio or video streams" error.  And sometimes all clips will import fine.  There doesn't seem to be any rhyme or reason to it. 

I've tried the normal suspects: updating QT, uninstalling and reinstalling QT, updating Premiere, uninstalling and reinstalling premiere, clearing cache, converting file to .mp4.  No dice.  I even tried renaming the files, including removing the underscore and changing it to .mp4.  Nothing.

Any closer to the solution?  This seems to have been going on for years with no real solution.

[Jesi C.]

Perhaps something with using a computer's free editing program (not adobe; the one that comes with the computer) would work.  One could open a new project, put the video in, then save it.  It then might be another copy of the video, except as another file type, such as mp4.

[Leticia28390007eigu]

I agree with this. I load in file with error: "The file has no audio or video streams" that was a .mov from a later mac computer, and loaded it into after effects, then changed the codec to quicktime H.264, re-exported out as .mov, seemed to work for me.