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AlexRusso64
AlexRusso64
Participating Frequently
February 9, 2018
Question

File will not export...Low-level exception.

  • February 9, 2018
  • 1 reply
  • 2652 views

Hello,

Currently running Premiere on Windows 7, attempting to export a video to H.264 HD 1080p 29.97. The file sits there waiting to encode, makes no progress. I then get an error in the corner that reads: A low-level exception occurred in: H.264 (Exporter).

No other format works either, so I can't export even the sound to MP3.

Interestingly enough, not sure how this relates, but it's worth noting. I can render the effects in the work area, but I can't render the whole work area.

The only thing that might be causing the problem, not sure, is that I have a few different video types I switch between. In the project I have three .mp4 video, a .mov video, and a .wav track. I've mixed formats before so I wouldn't assume that's the issue, but I don't know. Just throwing as much info out there.

Thanks!

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1 reply

R Neil Haugen
R Neil Haugen
Legend
February 9, 2018

Computer stats, please ... OS/CPU/RAM/GPU/vRAM, and especially the number & types of drives connected and in use, and how they are connected: internal, NAS, USB (which?), Thunderbolt ... whatever.

Next ... does the error box give a time for the error? If so, and if it's always the same, then there's a problem at that spot in the timeline. Go to it and see if you can find the issue.

Finally ... does this happen only with this project, or with other projects as well?

Neil

Everyone's mileage always varies ...
AlexRusso64
AlexRusso64Author
Participating Frequently
February 10, 2018

Windows 7, 64-Bit

AMD FX9(tm)-8530 8 Core 4.01 GHz

16GB RAM

2 drives, one 500GB SSD, another 2TB disk drive, both internal via SATA.

Nope, no time. The progress bar doesn't even start to progress, so I'm not sure the progress has even kicked off. That being said, I know the beginning portion of the timeline is fine because I had exported it earlier when it was the only thing in the timeline.

Only this project, no others.

R Neil Haugen
R Neil Haugen
Legend
February 10, 2018

Have you dumped the cache/cache database files? Find where they are in the Preferences/Media dialog, close PrPro, manually delete them, reboot, launch PrPro, and see if this works.

If that doesn't, try setting in/out points on the timeline, and exporting  various segments, and see if you can identify a point that won't export.

Neil

Everyone's mileage always varies ...
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