FIXED Issue: Export mode fails to load in Premiere Pro 23.2 and 23.3

[Francis-Crossman]

We are aware of an issue that prevents Export mode from loading for some users. When clicking Export in the header bar, a loading spinner is shown, but export mode fails to load.  Selecting File > Export > Media or using the keyboard shortcut Command/Control+M, there is no result; you just stay in Edit mode.  In these situations, exports won’t work in Premiere Pro.  When in this state, Quick Export also fails to function.

This issue is known to affect Premiere Pro versions 23.2 and 23.3 on Mac and Windows.

If you are experiencing this issue, please update to version 23.4 or later to get the fix

If you can't update to 23.4, here are some workarounds to successfully complete your export in 23.3, 23.2:

Workaround #1 – Export with Media Encoder (RECOMMENDED)

1. Launch Adobe Media Encoder.
2. Select File > Add Premiere Pro Sequence.
3. Navigate to your project file on disk and use the subsequent dialog to choose the sequence you want to export.

Workaround #2 – Reset Premiere Pro preferences

1. Hold the option key while launching Premiere Pro.
2. Choose Reset Preferences in the “Reset Options” dialog.
3. Exports will now be successful.

Workaround #3 – Avoid using the “Match sequence preview settings” preset

1. Do not choose the “Match sequence preview settings” preset in Export mode
2. Choose another preset such as “Apple ProRes 422 LT” which will make a MOV file and match the sequence resolution, framerate, and preview render format (the same result as choosing Match sequence preview settings) –or– “Match Source - Adaptive High Bitrate” which will make a high-quality MP4 file.
3. If you use “Match sequence preview settings” once, you will have to reset your preferences to export again successfully.

Our engineers understand the problem well and are currently working on a fix. We’ll update this post when it becomes available.

[arneh11021792]

Yes thank you, workaround 2 made it for me! I am so happy!

[Michael Grenadier]

Really worthwhile keeping an eye on this forum.   Besides editing myself, I provide support for a number of other editors.  When these sort of problems occur, I'm usually ready to get my clients (and myself) over the hump.  It also gives me the mental tools to figure out workarounds on my own.    Also, imho, never a good idea to do an update automatically.  Wait until the dust settles and be ready to revert to the previous working version.    Although people moan about adobe here, it's one of the great features of CC that you can easily revert to a previous version...  

[Michael Grenadier]

Also,  you quickly learn who to trust on this forum.  Adobe employees top the list...  

[daapap]

The bug has nothing to do with automatic updates: For well documented reasons we all here stayed with 22.2, but the bug appeared in the last three weeks or so and is the same in 22.6.4, 23.2 aso

[Thomas-1970]

As stated earlier: Downgrade to 23.2 and all will be good. 

[Michael Grenadier]

What version of premiere are you running?

[Boyko29782586yfa3]

Hello, i have an issue trying to export a video, the export tab can not load for some reason, tried opening a new project and when there is no sequence in the edit, the export tab loads, but when i open the finished edit the tab again starts loading but just freezes at the loading circle

[Ann Bens]

Did you do a forum search?

Known Issue: Export mode fails to load in Premiere... - Adobe Support Community - 13759792

[Boyko29782586yfa3]

I've contacted customer supported and the conclusion is that 23.3 version has this issue and the programmers are working on this and will fix it in 23.4v, installed 23.0v and it's working now, thank you for the reply anyways 

[Michael Grenadier]

There have been many workarounds posted here including installing the beta
version... do some searching here and if you don't find one that works for
you, post back and please tell us your operating system and premiere
version

[Karen Natalia29393778iu37]

premier me funciona bien, pero a la hora de exportar se queda cargando la ventana pero nunca abre. 

[Ann Bens]

Known Issue: Export mode fails to load in Premiere... - Adobe Support Community - 13759792

[Thomas-1970]

Downgrade to 23.2 and it will work again 🙂

[Hiddenpictures Ltd]

I think it's something in the custom files under Documents, Adobe, 23 - I deleted render files and workspace custom settings and it worked again

[Hiddenpictures Ltd]

I find I have to edit myself too because I get so cross about these time wasting errors and working out the workarounds which are themselves time wasting. I invented a new unit of computer productivity called the Dickin'. One Dickin' is defined as one keystroke to get the result- the higher the Dickin' value the less productive the process. Workarounds add Dickin' in buckets. Dickin' is and abbreviation for 'Dicking around' of course. Joking aside it's interesting that computer engineers of all kinds don't seem to have a unit for measuring computer productivity - ultimately the only parameter that matters! 

[scrozier]

I was wondering if this one would come around to bite me, and wow horrendous bug. This needs to be fixed yesterday. 

[Jarred29792283kb67]

I found a great work around. Best way to get it to export right now is, whenver you have your project done - Select all your clips and audio and make a subsequence out of it and save your project. Now, open, Adobe Media Encoder, and go to the Medai Browser. Navigate to the Premiere Pro file in Encoders' Media Browser, and click on it's drop down arrow, you will find the subsequence as an individual clip. From there, you can export the subsquence! Hope this helps everyone.

[mthernandezosuna]

Alguien sabe coo corregir este problema, mi adobe premiere 23.3.0 no exporta video en mac.

[mayjain]

Hi @mthernandezosuna ,
Sorry for the problem. can you please share device information and media/project details? Is it happening with all your projects or any specific sequence?  What is the error you see while exporting?
If it persists, please share project/media files too so we can check it at our end.

Thanks,
Mayank

[Ann Bens]

Known Issue: Export mode fails to load in Premiere... - Adobe Support Community - 13759792

[Jcampanale]

Does 23.4 fix this? 

[Harold Silva]

Hola, ¿trataste de enviarlo directamente a adobe media Encoder y exportar por allí?
Otra opción sería restaurar tus preferencias; espero pueda ser de ayuda.

[screenname_abc]

Aug 28th 2023 V23.6

file > export > media h265 it freezes

if I do the same export via media encoder and watch the video on my phone I can't scroll through the video it freezes.

Pls don't tell me try a different codec, reset pref's etc.

I have done multiple workarounds and I need H265 as advertised.

it used to work fine.  It just stopped and never worked again.

I prefer to export without opening media encoder.  I should be able to.

[Michael Grenadier]

screenname_abc, troubleshooting is about finding where the problem lies...  And then figuring out how to either fix the problem or figure out a workaround.    

Have you tried Smart Rendering?  

https://community.adobe.com/t5/premiere-pro-discussions/faq-what-is-smart-rendering/td-p/10648488

There could be a dicey piece of media in your sequence that's causing the problem.. Smart Rendering will help locate the clip if that's the problem...  There are well over 250 posts in this thread and I don't have the time to sift thru them...Might be a good idea to start a new thread and then detail exactly what you've done to solve the problem..

[screenname_abc]

Thanks Michael,

I wanted to post in this thread as I'm fairly sure, reading through the last 11 pages, and clicking around for a few days, it's probably related to old posts.

reset prefs and quick export seems to be working.

it'd be good to not have to delete prefs but it's a stop gap for now.  

However, I did want to acknowledge your fast response.

thanks