FIXED Issue: Export mode fails to load in Premiere Pro 23.2 and 23.3

[Francis-Crossman]

We are aware of an issue that prevents Export mode from loading for some users. When clicking Export in the header bar, a loading spinner is shown, but export mode fails to load.  Selecting File > Export > Media or using the keyboard shortcut Command/Control+M, there is no result; you just stay in Edit mode.  In these situations, exports won’t work in Premiere Pro.  When in this state, Quick Export also fails to function.

This issue is known to affect Premiere Pro versions 23.2 and 23.3 on Mac and Windows.

If you are experiencing this issue, please update to version 23.4 or later to get the fix

If you can't update to 23.4, here are some workarounds to successfully complete your export in 23.3, 23.2:

Workaround #1 – Export with Media Encoder (RECOMMENDED)

1. Launch Adobe Media Encoder.
2. Select File > Add Premiere Pro Sequence.
3. Navigate to your project file on disk and use the subsequent dialog to choose the sequence you want to export.

Workaround #2 – Reset Premiere Pro preferences

1. Hold the option key while launching Premiere Pro.
2. Choose Reset Preferences in the “Reset Options” dialog.
3. Exports will now be successful.

Workaround #3 – Avoid using the “Match sequence preview settings” preset

1. Do not choose the “Match sequence preview settings” preset in Export mode
2. Choose another preset such as “Apple ProRes 422 LT” which will make a MOV file and match the sequence resolution, framerate, and preview render format (the same result as choosing Match sequence preview settings) –or– “Match Source - Adaptive High Bitrate” which will make a high-quality MP4 file.
3. If you use “Match sequence preview settings” once, you will have to reset your preferences to export again successfully.

Our engineers understand the problem well and are currently working on a fix. We’ll update this post when it becomes available.

[veepeedeepee]

Having the same issue suddenly, but I've found that importing your sequence from your project through the media browser in Media Encoder allows you to export.

[Taha23686986cw0y]

I am facing this problem for months now, mostly I use the media encoder to export the sequences whenever this happens, I thought it is something with my windows because I found nothing online. I am just working around this issue. Sometimes I use the media encoder, and sometimes I reset everything and open and close the project several times, randomly it works sometimes and it doesn't mostly so I just try things and see what works when.

[Michael Grenadier]

Did you do an update or do you have updates happen automatically?  If so, turn that option off.    Creative Cloud will notify you when updates are available.  Was a previous version working?  You might just try rolling back to an earlier version.   revert to the previous version that WAS working.  In the creative cloud app, go to the installed premiere pro version and click on the three dots (aka, an ellipsis) and choose other versions and reinstall the version you WERE using...  

Personally, I do not have automatic updates turned on.  The creative cloud app will inform you when an update is available, and you can then choose when is an appropriate time to update (hopefully when you have time to deal with any unexpected issues).  

[Michael272608378nn0]

This started happening to me when I got a mac studio a couple weeks ago. deleting preferences works, but I have to do it several times a day. rolled back to 23.0 and it seems to be OK. 13 years of nonsense like this has me absolutly worn out with adobe premiere.

[Michael Grenadier]

I've got a macstudio about a month ago without any issues..  happy to work with you to figure out what's going on...

[Michael272608378nn0]

I just had to roll back from 23.3 to 23.0 to stop the problem others in this thread are having. It's been a million little things like this over the years. Adobe has had enough years and resources to complely rewrite the software, but they've chosen not to. It gets even more frustration when I see a basically free piece of software like Resolve with better performance, a better color corrector and fusion compositing built right in.

[Michael Grenadier]

and yet my macstudio has worked flawlessly out of the box for the last couple of months.  I haven't done the update to 23.3 yet.  I always wait at least a month after an update becomes available to see what problems other people are experiencing before jumping in.    If you're interested in trying to figure out what's going on, we're here...  

[Michael272608378nn0]

You haven't seeen any of the issues you've been responding to in this forum over the last few weeks?

[Guest]

https://www.youtube.com/watch?v=zaFGmEkw9Xw

Dozens of videos like this are out there.

[Michael Grenadier]

all I can say is that I'm not seeing this behavior on my system or on the 2 clients I've visited in the last week...  and who's systems I've setup and monitor on a regular basis.   

[Michael Grenadier]

nope.  I'm running 23.2.    And haven't had any issues.   Happy to spend some time trying to see if there's something specific to your system...  

[Michael272608378nn0]

Why am I getting the spinning icon on the export tool like other people in this thread with 23.3?

 Ventura 13.2.1

External media drive speeds.

 

[Michael Grenadier]

as I said, I haven't updated to 23.3 yet and will wait at least a few more weeks...  Revert to 23.2 and you should be good to go.   If you're having problems in 23.2, let us know and we'll see if we can figure out what's going on.  

[Michael272608378nn0]

Went back to 23.2 and the very first time I tried to export. If I delete my preferences it works fine....for a little while, and then back to this.

 

[Guest]

Sausagehead5 is my proper account, not sure why I'm showing up as the other.

[Michael Grenadier]

there are some basic mac troubleshooting steps we should try first.    These are just things to try to figure out where the issue is...    Please try and answer these questions and try these things in a systematic fashion

Are you running any other programs at the same time?  If so, quit all programs and restart without launching anything else.  Unfortunately apple in all their wisdom allows programs to load in the background that are not included in the log in items in your account settings...  So I recommend that you go to system preferences:  users and groups and add a new user account with administrative privileges.  Log out of your current account and into the new account and launch premiere and see if the problem persists. 

Do you have any peripherals connected besides mouse and keyboard and media drive?  If so, disconnect them.   

How many monitors do you have connected?  If more than one, disconnect anything beyond your primary monitor.  Describe the monitor and it's screen resolution.

Try changing your workspace...  using one of the default workspaces.  

Are you exporting to an external drive?  If so, try exporting to your startup drive.  

Try disconnecting all external drives, and create a simple project with a couple of media files on your startup drive and see if you can export successfully.

Try disconnecting from the internet/network.  Wondering if you're trying to export to a folder that's on ICloud.  That could be the issue...  

That's a good start to troubleshooting.   But lots of other things to try.

[Michael272608378nn0]

It'll be the weekend before I can get to this list.

[Cameron28679229vesi]

I reverted to 23.2 and it still doesn't work. 

[MegaDouble]

I’m having this issue too.... I've tried rolling back to v23 but no luck. My workaround was 'using v23' editing the sequence as usual in PP, saving it, closing PP then opening the sequence in Media Encoder, then choosing the sequence to export. Media encoder had no issues exporting.

Such a weird issue....

[Severin29540709ae2b]

Same problem here..

[Michael Grenadier]

megadouble and severin...  please read my latest post and answer the questions and try my suggestions in a systematic fashion...

[Guest]

This works, but I have to end up doing over and over again about every hour. I've beeen an editor since 1995 and I haven't dealt with a company letting a product flounder like this since AVID bought the Softimage DS in 99 and completly destroyed the product.

[abalnadiph]

Buenas, tengo un problema con premiere pro, no me permite exportar el proyecto, cuando quero exportar con acceso directo simplemente no hace nada, cuando voy a intentar exportar haciendo click en exportar, tampoco hace nada, y si utlizo la pestaña de la nueva actualizacion solo queda cargando. 

sistema mac

el viernes logre exportar enviando el proyecto a media encoder, pero ahora de esa manera no me lo permite. 

el programa funciona bien y nunca habia tenido problemas, pero preciso exportar el poroyecto pronto.

muchas gracias 

[Jake22618755xx02]

Does anyone know why when I try to export there is just the spinning wheel & nothing happens?

I've been making videos for a number of years doing exactly the same process, however today when I go to export, the next page doesn't open & an endless spinning wheel appears!

I could do with solving this asap, as I've got a number of projects I need to complete.

Thanks

[Ann Bens]

File > Export > Send to AME