Frame.io extension doesn't work anymore

[Boris24127410m8ei]

Hello,
I've been having a problem with the Frame.io extension since today. It simply doesn't work anymore, and it's impossible to connect to the service via Premiere or After Effect.
An error message appears asking you to reload the extension and restart it.
Despite this, it doesn't work.
Am I the only one?
Thanks in advance for your help

[davidrousseau]

Same here, been trying all the possible fixes found online and here. Nothing works... Still unable to login to Frame.io from within Project Premiere Pro 25 (latest version from monthly subscription)... 

I tried multiple fixes found online : 

• Try using the Adobe ID for connecting
• Try using my email and password
• Reinstall everything
• Remove cache files 
• Install Frame.io 2.20.0 using Anastasiy's Extension Manager
• ...

Image 00, before trying to connect. 

Image 01, if I try the Already have a frame.io account Sign In I get this error

Image 02, if I try the Continue with Adobe ID I get this error

[sareenha]

I need help, I got the same problem

[davidrousseau]

I had communications with Frame.io support. Currently, the only
functionality available for Premiere Pro 2025 is comments. The use of cloud
medias in your Project is not yet available but should be in a near future.

On our part, we decided to go for another solution, using a mix of Google
Drive synced on our machines.

[AndrewTheGreat]

I'd call it a huge reputational blow for both Adobe and Frame.io...

[Lairyliam]

I am growing tired of these companies that constantly insist on disrupting workflows with software, time is money, and I pay for a premium product like adobe in theroy so I minimise my downtime.  
Dissapointed. 

Please, stop messing with things Adobe/Frame.  - It worked fine, now it is broke, and now I have to mess around with my workflow without warning, close to a dealine, delivering a file to a client. 
Dissapointed. 

Liam Reynolds. 

[Nacho S]

Hello, 

I’m writing to address a major issue with the Frame.io integration in Premiere Pro 25. I’m on the stable release (not beta), yet the Frame.io panel remains completely unusable. Every time I try to access it, I get the error:

"Something went wrong while loading the data. Please reload the extension and try again."

I’ve tried all the standard troubleshooting steps—restarting Premiere, clearing the cache, reinstalling the extension—but the problem persists. After contacting Frame.io support, I discovered that Version 4 accounts no longer support the features we relied on in Version 3?? 

I've heard there’s no way to downgrade to V3 accounts anymore, leaving users like me stuck with this broken workflow. Given that Adobe heavily promoted this integration, it’s incredibly frustrating to see such a  feature fail without any apparent resolution...

Coould you please escalate this issue with the appropriate teams? In the meantime, I've requested Frame.io to provide a way to downgrade either Premiere Pro to version 24 or enable access to Frame.io’s V3 accounts.

Thank you!

[sonnyg_]

I will no longer be continuing with Adobe because of this issue. This is very frustrating. 

[R Neil Haugen]

Just curious as to where you're going? As Resolve doesn't work with Frame.io v4 at all, and it seems they are not interested in fixing their issues.

[AndrewTheGreat]

I hear that Review Studio and Filestage are good frame.io alternatives, though they don't integrate with Adobe products, but the processes there are straightforward