Frame.io extension doesn't work anymore

[Boris24127410m8ei]

Hello,
I've been having a problem with the Frame.io extension since today. It simply doesn't work anymore, and it's impossible to connect to the service via Premiere or After Effect.
An error message appears asking you to reload the extension and restart it.
Despite this, it doesn't work.
Am I the only one?
Thanks in advance for your help

[Kevin-Monahan]

Hello @Boris24127410m8ei,

Thanks for filing the bug report. Can you provide any other information? See: How do I write a bug report?

I notified the Frame.io team about this bug. I hope they will respond shortly.

Thanks,
Kevin

[Kevin-Monahan]

Did you update to the Beta version, perhaps?

Thanks,
Kevin

[Boris24127410m8ei]

Hello @Kevin-Monahan,

Thanks a lot for your answer.

here for further information:
- my computer system is OSX Sonoma 14.5 (MacBookPro M1 pro)
- the premiere version is 24.4.1 (build 2)
- on frame.io, I'm using version 4 (beta)
- the problem only appears in the Premiere and After Effect applications when launching the "review" tab and connecting to the service. I have no problem connecting to frame.io via the web browser.

No, I haven't installed a beta version of premiere. Can I install a beta version at the same time as a stable version?

[Kevin-Monahan]

Hi @Boris24127410m8ei,

Thanks for the added info. That was much appreciated! I will let the Frame.io people know. I believe you can file a bug in the app. Let me get the process over to you. Perhaps they can get a workaround for you. Let me check.

Yes, you can run Premiere Pro Beta next to the stable version side-by-side. I do.

I hope all is well with you today.

Thanks,
Kevin

[Kevin-Monahan · Accepted solution]

Hi @Boris24127410m8ei,

I have some information that may help:  The Freme.io team said that the panel doesn’t work with the beta. You'll need to downgrade to Frame.io V3 to use the panel. Stay tuned for the stable version. I hope the info helps. Since this is an issue with beta versions of our software, I'll move this post to the Discussions. Thanks for the post and I'm sorry for the frustration.

Thanks,'

Kevin

[Boris24127410m8ei]

thanks a lot for your help @Kevin-Monahan. I'll contact Frame.io team to help me to downgrade my account.

Best

Boris

[AndrewTheGreat]

@Kevin-Monahan I'm on the stable 24.5, not a Beta, and the panel doesn't work. Whenevery I try using it, I get this window:

Surely I trried starting a new project, saving, exitind, restarting the PC, cleaning the cache and so on, nothing helps.

The panel itself is 

[AndrewTheGreat]

Any news about this issue? Need the reviewing capability asap... @Kevin-Monahan 

[Kevin-Monahan]

No news. Stay tuned to the Frame.io website. They were referring to a "stable version" of Frame.io, not Premiere Pro, by the way. Sorry for the problem.

[AndrewTheGreat]

I've got a response from the Frame.io team. The bug was fixed for me, checked it already. Thank you for yout participation.