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Freeze, blank screen and crash during subtitles editing

New Here ,
Apr 01, 2024 Apr 01, 2024

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Since today something weid happens every 10(ish) minutes of work. Premiere Pro 24.3 freezes and issues blank error. Have to stop it via task manager and re-start. Extremely annoying and frustrating. Crash logs are empty, and I have no idea what kind of error I get. Any advice please?

 

Zrzut ekranu 2024-04-01 183544.png

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Adobe Employee ,
Apr 08, 2024 Apr 08, 2024

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Hi there,

I understand how frustrating this must be. Do you only see this issue while working with captions? Please hold down Ctrl + Alt + Shift and launch Premiere Pro (https://adobe.ly/3xtbB48). In the Reset Options menu, select the "Reset app Preferences" and "Disable third-party plugins at launch" options. If you still see the problem, import your current project to a newly created project. Let us know how it goes!

 

Thanks,

Ishan

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