Full screen preview cropped!?

[Hard is Easy]

My full screen preview always crops some of the right and bottom of the screen.

Same happens in Adobe Premiere and After effects. And if I use mercury transmit on 2nd monitor it's also cropped.

However rendered output is fine.

Take a look at screenshots from program monitor vs full screen

Full screen or 2nd monitor:

Does anyone knows how to fix this?

Big thanks!

[kulpreet singh]

Hi Benediktasl,

What is the resolution of this footage & please attach a screenshot of the Sequence settings?

Thanks,

Kulpreet Singh

[Peru Bob]

Also, is the resolution of the two monitors different?

[Hard is Easy]

Both monitors have 1920 x 1080 resolution.

My media is 3840 x 2160 and here are the sequence settings:

I have also tried the same with smaller resolutions.
(black bar is 49.9% size as a reference)

Also did some more tests on After effects and results are different. I had composition to match my monitor resolution:

And this what I see in preview vs external monitor:

I don't know where to go from this, so if you have ideas or need more info from me I'm glad to hear it.
Thanks!

[Ann Bens]

Wild guess: set preview to full in AE.

[Hard is Easy]

It's set to FULL, if you look into my screenshot, and preview window shows everything correctly, the problem is with full screen.

[Stan Jones]

I'm missing something here, but in the composition settings, try setting the Video Previews to the monitor size.

[Hard is Easy]

Stan Jones, I don't see Video Previews in Composition settings for AE.
And again... Preview in preview window is fine, only when i'm looking it at full screen I get partial display.

[Hard is Easy]

After v11 update the issue came back... disappointing... cannot use full screen again...

[Hard is Easy]

Program window shows footage correctly:

But full screen is cropped:

[Hard is Easy · Accepted solution]

Ok sorry, I just update my video drivers and the issue is gone again...

[SiliconPixel]

Did you have any Windows screen scaling set?

I have similar issues in Premiere Pro with Mercury transmit when the screen scaling on any connected monitor is set to anything but 100%. I would say that Mercury Transmit doesn't factor in screen scaling properly, resulting in the positioning or scaling of the full screen display being incorrect.

[Hard is Easy]

Yes I do have it on 125%, but with current drivers my problems are gone... If they appear in the future i'll test scaling idea...

[SiliconPixel]

I think it depends on which display the scaling is set - it seems that Mercury transmit doesn't take into account the scaling factors when calculating where to place the video display.

good that it's working for you though.

[smilebags]

Is this likely to get fixed anytime soon?
I would say a majority of serious users aren't using 1:1 screen scaling anymore, and not having such a feature working in a regular setup is pretty disappointing.

[Paulo_Conceição]

For who steel having this problem, try to reset your workspace to saved layout, give preferences to a default one that you had not made any changes.

[Rene5EC5]

I still have this problem. Even on a new PC 

[ThePygmyOwl]

has anybody figured it out yet? I've been scouring the internet for an answer and every single one has been useless 😕

[Dave w. Hall]

I had a similar issue with two screens, both the same resolution but different sizes and therefore set by default by Windows to different recommended scaling settings (125% and 150%). There's no reason why Premiere shouldn't have been able to handle the difference, however, I did find that by setting both to 125% scaling (in Windows display settings), the issue was fixed. Hope that helps somebody out there.

[Serdar326578737hd9]

Thanks to this reply when i changed my scaling settings for %100 for all screens its fixed.