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Андрей22805514cnew
Participant
January 24, 2022
Question

Gopro FX Reframe leads to crash Premiere Pro

  • January 24, 2022
  • 4 replies
  • 4242 views

Hello!

I have a problem when I use Gopro FX Reframe in Premiere Pro.

When I apply this effect on any video, I get program shutdown and crash report.
I use Premiere Pro 2019, I also tried it in 2020 and in the latest (2022) - programs crash when adding an effect to a clip.
Windows 10, i7-3770, 20 gb RAM, GeForce GTX 1050 Ti.

 

Please give me advice what should I do?

    This topic has been closed for replies.

    4 replies

    D
    David W Cox
    Participating Frequently
    March 3, 2023

    I would be happy to work with anyone to help find the bug in this plugin I am on a windows machine, have been on the phone with adobe support, and am sorry for the time I have wasted and the time they have wasted with me. They confirmed my computer is a top-performing machine. I thought I had made a mistake. I went back and started the project all over, everything worked fine and then I added the adjustment Gopro FX Reframe - CRASH city every which way. I would love to know what it is but I am not a computer scientist and have no idea where the problem is. It just crashes at all sorts of time and just need a reliable lens correction. Any alternative proven suggestions? I know it may work for some but not for me on a windows machine. I love the way it made the adjustment but hated the vast amount of time I wasted.

    K
    kmhanson3
    Participating Frequently
    March 3, 2023

    I have given up. I have moved to DaVinci. Neither GoPro nor Adobe are interested in this issue.

    N
    netposerw
    Participating Frequently
    November 28, 2022

    I've noticed the constant crashing is when I don't use an external monitor. When I'm home I have 2 monitors connected via HDMI and Display Port and I can't recall Premiere crashing when editing with the Reframe plugin. When I'm on the road/remote and using the laptop's screen it crashes constantly.

    R
    Robin23054448bh2y
    Participant
    February 8, 2022

    Hi,

     

    I have the same problem with Premiere Pro 2022.

    I tried two different machines with freshly installed Windows 10, latest version, latest drivers.

    The machines are:

     

    Lenovo P53, i7-9850H, 64GB Ram, nVidia Quadro RTX 5000

    Dell Precision 7710, i7-6920HQ, 32 GB Ram, nVidia Quadro M4000M

     

    The plugin works, but crashes Premiere after a few minutes. No error message, just the application not responding and I have to close it via task manager.

     

      K
      kmhanson3
      Participating Frequently
      April 13, 2022

      I have been having this same problem for almost 2 years now. It does not matter what laptop or PC I use, if it is Windows it hangs premiere after a few minutes. All I have to do is open the project with the reframe plugin effect applied somewhere and then do nothing with Premiere, just let it sit in the background, and within a few minutes it is completely hung. I've got a Macbook Air and it does not seem to have this issue, but it is not my editing platform.

       

      Since this problem has been around for a long time, I'm suspecting Adobe really isn't motivated to fix it or even look into it.

      D
      Davis5E90
      Participant
      May 3, 2022

      I've also been having this issue for the last year I have been shooting 360 footage.

       

      Through process of elimination, I have learned that the GoPro Reframe FX plugin is definitely to blame. GoPro recently released an update for the plugin which gave me hope, but it crashes Premiere exactly as before. This is beyond frustrating considering this seems to be the only way to edit 360 footage natively in Premiere. 

       

      I'm editing footage shot on an Insta360 One R which spits out .insv files. My workaround at this point is to reframe in the Insta360 desktop software, export, and sequence in Premiere. It isn't ideal. I'm still patiently waiting for a full Premiere workflow for 360 footage.

       

      Editing with a Xeon, Quadro RTX, 64GB RAM

        Ann Bens
        Community Expert
        Ann BensCommunity Expert
        Community Expert
        January 24, 2022

        Dont think you machine is powerfull enough to handle such a plugin.

         

        Adobe Premiere Pro CC System Requirements

        А
        Андрей22805514cnewAuthor
        Participant
        January 24, 2022

        Thank you!

        Is it system requirements for latest version?

        I use PP 2019, plugin has to works with PP 2019..

        Can you clarify what exactly needs to be improve on my PC?  CPU?

         

        By the way plugin works on a ten-year-old laptop (that does not has a discrete graphics card and has Intel i3 CPU )
        But I can't work on laptop, because it is very very slow.
        However when I use the plugin on this laptop - Premiere Pro does not crash

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