GPU Acceleration doesn't work! BLACK SCREEN and Accelerated Render Error (-1609629695)

[cengizz47758148]

Hi,

Some H264 files (that one of them is attached) shows me black screen in PremierePro and when I try to render I get "Accelerated Render Error (-1609629695)" both PremierePro and Media Encoder. If I switch to Mercury Playback Engine Software Only it works bu too slow. 

I have;

Windows 10 Pro

i7-9700K CPU @ 3.60GHz

GeForce GTX 1660Ti

64GB RAM

Kingston 240GB NVMe

All softwares and drivers up to date.

Same result on another and older PC. But this time I have rendered that but still I get black screen when editing. What could be the problem?

i7-4790K CPU @ 4.00GHz

GeForce GTX 960

[Ann Bens]

If the export goes well with just MPE software it means there is an issue with the graphicscard.

Lateste driver? which one? Try a different one.

[cengizz47758148]

MPE cannot export too I get same error
Right now it's 431.86 DCH I tried the older version that windows installed automatically but it was same

[Ann Bens]

Did you try both the studio driver and game driver.

Alternative deleted section in the timeline at the given time in the error message and redo from scratch.

[cengizz47758148]

Yes I tried both drivers also tried opening new project but I cannot even encode with MPC that files.
But when I tried to use another mp4 files that exported from premiere it works with GPU accelaration.

Export Error
Error compiling movie.

Accelerated Renderer Error

Unable to produce frame.

Writing with exporter: H.264
Writing to file: \\?\D:\RECORDINGS\2019-09-18 10-36-43X.mp4
Writing file type: H264
Around timecode: 00;00;00;08
Rendering at offset: 0,000 seconds
Component: H.264 of type Exporter
Selector: 9
Error code: -1609629695

[A3user]

I am having the same issue. I have the latest drivers on my gpu and the latest version of premiere. Sometimes it goes away after turning off and on the computer, sometimes it comes back. Don't know how to fix it. 

[Kevin-Monahan]

Hi,

Are you folks using a lot of GPU accelerated effects? Let us know a wee bit more about your timelines, the effects you are using, etc.

Thank You,
Kevin Monahan

[cengizz47758148]

Hi,

There is no effect applied. I attached a sample video that doesn't work with GPU acceleration.
I tried to reset Premiere pro prefs, creating new project, reinstall GPU driver but nothing changed.

[A3user]

Hi Kevin, I am using the warp stabilizer in a lot of clips but I have always done that without this new issue.

[Ann Bens]

Read this doc on what cuda does and does not do.

CUDA, OpenCL, Mercury Playback Engine, and Adobe Premiere Pro | Adobe Blog

I think its the file as it gives me also a black screen.

Might be a codec issue.

What is the origin of this file.

[cengizz47758148]

Yes probably because codec but its just a mp4 file and works with CPU. This one is downloaded internet but I cannot use videos that recorded on OBS

[Ann Bens]

Do you have issues when using regular footage of a videocamera?

[cengizz47758148]

no I haven't noticed