Green and Red Screen Glitch Premiere Pro 2019

[maryamak3]

Hello all,

How do we fix this on PP 2019? I have a green screen instead of my imported video. Format of my video is .MOV. I have unchecked the "Enable accelerated h,246 decoding" and restarted my computer but nothing has changed. Please assist.

Thank you in advance

 

[Phillip Harvey]

What is the codec inside of the .mov container?

Have you also updated your video card? For Nvidia use the Studio driver and not the Game Ready.

[Ann Bens]

 Please do NOT add images via the "attach files" box, as you are then forcing everyone to DOWNLOAD the file to view it outside their browser. Drag/drop the image files directly ONTO your reply box so other users can see them without needing to download unknown strange files.
Thank you!

[R Neil Haugen]

If you have an Nvidia GPU, roll back the driver a version or two as the latest Nvidia drivers are causing problems across video post processing applications.

Neil

[Ann Bens · Accepted solution]

Red images usually means a decoding issue.

Run file through Handbrake and try again.

[maryamak3]

Thank you everyone for your help! I'm not exactly tech savvy but I have followed all of your suggestions. The only thing that has worked is running it through Handbrake.