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hardware encoding export problem

New Here ,
Jan 18, 2023 Jan 18, 2023

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when exporting with Hardware Encording selected, a file is created that has 24B. Export succeeds only in Software settings. I work on wind11 64, RTX 3080, I reinstalled the system and I have the latest studio drivers.

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Adobe Employee ,
Jan 19, 2023 Jan 19, 2023

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Hey Anna,

 

Sorry to hear about this. Could you let us know which version of Premiere Pro you're currently using (here's how to check)? Do you see any error codes or messages? Please check out this link for potential workarounds for a similar issue. We're here to help.

 

Thanks,

Ishan

 

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Community Expert ,
Jan 19, 2023 Jan 19, 2023

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quote

Hey Anna,

 

Could you let us know which version of Premiere Pro you're currently using (here's how to check)? 


By @Ishan Y

You forgot to link how to check the version! https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-find-the-exact-version-of-premier...

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Jan 20, 2023 Jan 20, 2023

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Thanks for sharing the link!

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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No trouble. Trolling to help! 🙂

 

You're welcome.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 19, 2023 Jan 19, 2023

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What are the details of those export settings?

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Adobe Employee ,
Jan 19, 2023 Jan 19, 2023

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Hi, Anna,

Sorry. Try exporting using English-only letters. Does that work? Let us know.

 

Thank You,

Kevin

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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LATEST
quote I have the latest studio drivers.

By @Anna279930160swt

Please always post the exact version of the drivers.

  • Your drivers may not be the latest, even if you think so.
  • In a few weeks, when the next generation comes out, they won't be the latest any more.

 

With the export setting, someone can test on a different system, if they come near to your configuration.

ABAMBO | Hard- and Software Engineer | Photographer

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