• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Have a problem with open Premiere Pro

Community Beginner ,
Sep 26, 2024 Sep 26, 2024

Copy link to clipboard

Copied

Hello, everyone, I need some help. I installed a program Premier Pro, but I can't open it. What it tells me is:

Unable to check the status of your subscription.

Cannot connect to Adobe servers. You may not have an Internet connection. Check your connection and try again. If the problem persists, see the troubleshooting guide. Error code: 12015.

I was subscribed to Premier Pro, then canceled for a period, then I'm back to subscribing again and now the program is not responding. My internet is fine. Tried to troubleshoot the problem as advised in the link, but no result. Maybe someone can suggest a solution to the problem?

TOPICS
Error or problem , How to

Views

79

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 26, 2024 Sep 26, 2024

Copy link to clipboard

Copied

Try a different browser.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 27, 2024 Sep 27, 2024

Copy link to clipboard

Copied

Thanks, Bob. I'll try!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 26, 2024 Sep 26, 2024

Copy link to clipboard

Copied

Log out of Creative Cloud and log back in. Make sure you have an updated version of Creative Cloud.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Sep 27, 2024 Sep 27, 2024

Copy link to clipboard

Copied

Thank you, got it! 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 27, 2024 Sep 27, 2024

Copy link to clipboard

Copied

LATEST

So what was the fix,

A) Use a different Browser

B) Log in and out of Creative Cloud

🙂

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines