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adobe premiere pro cc 2020 error= a low level exception occurred in: adobe player (Player:11)
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I am having the same problem. Running on a 2017 Mac, Mojave. Didn't run any updates or change anything, this just started happening. None of the fixes I've tried so far are working.
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Same here. :-(( Tried every solution offered on the internet, youtube, forums, groups, Adobe Tech support, no luck. Loosing time, can't edit. Please, Adobe, FIX this already!!! So frustrating...
I will post if I find the solution.
MacBook Pro (15-inch, 2018)
2.9 GHz 6-Core Intel Core i9
Radeon Pro 560X 4 GB
Intel UHD Graphics 630 1536 MB
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LindsayM, I am so, so, sorry for this. How frustrating! The engineering staff does know about the issue and is working on a fix ASAP. Please help the community by upvoting the bug here: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...
That would help bump up the priority on the fix, I think. I'll continue to push for a fix ASAP for you.
Regards,
Kevin
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Having the same issue on 2 different computers when trying to shuttle through the video! Fix it Adobe
Also have similar error but with (player:60) when trying to playback the video
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In The Now - I am so sorry for this. Can you please help out the community by upvoting the bug? https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...
That would help get more attention to the issue and could help the team prioritize the fix. I will advocate for this fix in the meantime.
Regards,
Kevin
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Looks like it's a bug. Can you upvote here? https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...
The team does know about the issue and is working on a fix to be released ASAP. That said, I would still upvote. Please do so. I will advocate for the fix on your behalf. I apologize about this situation and sorry for any workarounds you have to go through.
If I were in this predicament, I would consider transcoding to a better format for editing performance on ingest until the fix is released. I realize this may not be a viable solution for everyone. Sorry.
Regards,
Kevin
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I am experiencing the same problems and am not able to make any edits on a quick turnaround project. Please fix this soon, Adobe!
Specs:
Mac - Mojave 10.14.6
3 GHz Intel Zeon W
64 GB 2666 MHz DDR4
Radeon Pro Vega 64X 16 GB
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I had the same problem and it was driving me insane. I ran into this workaround that allows you to downgrade a project to (in this case) 2019 and it seems to work perfectly: https://www.youtube.com/watch?v=g8ecJNJsnn8
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Same problem - happens almost always immediately upon playing back Quicktime .mov files. Always immediately when playing them back at anything other than 1x normal speed (fwd or rev).
On iMac 5K, late 2014, 4 GHz i7, 32GB RAM, AMD Radeon R9 4GB graphics and running Mojave 10.14.6.
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UPDATE: It's early days yet, but it appears that the recently released 14.0.1 patch has fixed the problem for me!
Hopefully this works for everyone else.
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There are similar known issues in the latest version: https://community.adobe.com/t5/premiere-pro/adobe-player-player-5-error/td-p/11049095?page=1
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Same here.
Before they fix it (Adobe claim they fix the issue in the beta version, but we all know what their "fix" is)
People who have the same problem can try to change your premiere version.
I choose back to 14.0, and the problem solved so far.
or just change a software
Thank you adobe, I waste lot of time to save my work.
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I can confirm that the beta has a proper fix. It is disappointing that they shipped a version with such a glaring bug, even more so due to auto update by default, but just hold off until 14.2 comes out.
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I'm having the same issue with Low-level exception!
Is there a fix for this or not. Really getting frustarted with Adobe!!!!!
I can't open anything and have multle projects - of course on extreme deadline!!!!!!
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I'm having the same issue