Help! adobe premiere pro cc 2020 error= a low level exception occurred in: adobe player (Player:11)

[Faridhamidi]

adobe premiere pro cc 2020 error= a low level exception occurred in: adobe player (Player:11)

[EBalma]

Bumping this thread because I've been having the same problem.

[Kevin-Monahan]

E,

Give details of your system, media, and workflow, please.

Thanks,
Kevin

[Peru Bob]

Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

[EBalma]

G'day Peru Bob,

Funny you should say - An update just came out for the NVIDIA Studio driver (441.28) but the problem persists. I had the same problem with the previous version, and I'm not convinced using an even older version would solve anything.

I have, however, rolled back Premiere to version 13.1.5, and this version of Premiere works fine.

[lflegg]

same here. Unfortunately Premiere doesn't make it easy to open v14 projects in earlier versions. so that's another nightmare.

[Kevin-Monahan]

Sorry about that. FCP XML is the "official" way to revert a project, for those that want to try it. If anyone needs assistance with this, let me know. I will continue to advocate for users to have an easy way to revert projects to previous versions. I'm definitely with you on that one.

Thanks,

Kevin

[Ninja Xaba]

forgot about this option THANK YOU!

[jordanm10131845]

Same thing here. No solution posted. Thanks for nothing, Adobe! (Again)

Can't roll back to previous Premiere version because then can't open current projects. Thanks for nothing, Adobe (Again)

[Kevin-Monahan]

Jordan,

Sorry for the frustration. Can you let me know about your system, media, and workflow, please.

Thanks,
Kevin

[EBalma]

G'day Kevin, sorry for the late reply.

My system specs are:
AMD Ryzen 7 3700X
NVIDIA RTX 2060 SUPER
32gb RAM

I tend to work with AVCHD video.

[Kevin-Monahan]

How does the system react with, say, ProRes media? Can you try a test?

Thanks,
Kevin

[Kevin-Monahan]

EBalma, Looks like a bug. So sorry about that. Please upvote here: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...

I'll be pushing for a fix ASAP for the community.

Cheers,

Kevin

[eduardoa37610432]

Any solution on that? Same issue experienced here. Just installed the Premiere Pro 2020 and the nightmare has started. How to downgrade Premiere Pro Version?

[Kevin-Monahan]

Jordan, looks like a bug. Please upvote this bug over on User Voice: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...

That would help prioritize the bug. Let me know if you need help on moving forward.

Thank You,
Kevin

[Kevin-Monahan]

Really sorry for the issue, Farid. Can I get details around your system, media, and workflow? 

Thanks,
Kevin

[juanm48492580]

Same problem here.

[Kevin-Monahan]

Hey Juan, sorry about this! Looks like a bug. Can you please upvote here? https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...

I will continue to push for a fix. Let me know if you need guidance on how to move forward. My apologies once more. 

Regards,
Kevin

[Donabom]

Hi, I just got my own system with 

Model Name: MacBook Pro

  Model Identifier: MacBookPro16,1

  Processor Name: 8-Core Intel Core i9

  Processor Speed: 2.3 GHz

  Number of Processors: 1

  Total Number of Cores: 8

  L2 Cache (per Core): 256 KB

  L3 Cache: 16 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

  Boot ROM Version: 1037.100.362.0.0 (iBridge: 17.16.14281.0.0,0)

  Serial Number (system): C02ZJDSWMD6N

  Hardware UUID: D57D2B42-1A46-525D-9B86-2CC6D4E8EA70

  Activation Lock Status: Enabled

and now I cannot use the graphics card and my system shuts down when I open any adobe cc

[Kevin-Monahan]

Farid,

I heard this happens when you are shuttling fast forward. A solution to this issue (for those that have an underpowered GPU) is to choose Project Settings > General and change to Software Only for the Mercury Playback Engine. 

If you have a qualified GPU, make sure it has the latest drivers installed. A clean reinstallation may be required. Then you can enable GPU acceleration.

Thanks,
Kevin

[EBalma]

just chipping in because I'm having the same problems.

I've just confirmed that a Clean installation of my drivers does not resolve the issue.

I'm currently running an RTX 2060 SUPER, which I doubt could be considered underpowered, and I really don't wish to use Software Only mode because it runs *abysmally* on my system.

[Kevin-Monahan]

E,

Can you please upvote this issue? https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...

I think that would bump up the priority for a fix. The team does know about the issue and a fix is in progress, so that is the good news. 

My apologies for this situation.

Regards,
Kevin

[lflegg]

Same issue here. According to live chat technician, it'll be fixed in early Dec update:

"By the first week of December, we will launch a new patches will be coming on which will fix the issue."

-ASHUTOSH

You can see more of us struggling with it here
https://community.adobe.com/t5/premiere-pro/premiere-pro-cc-2020-crashes-on-fast-forward/m-p/1076029...

[samwhynot]

Bumping to say I experience this as well with Premiere Pro CC 2020 on a mid 2012 Macbook Pro Retina running macOS Catalina

[Kevin-Monahan]

Sorry about that, Sam. Could you please upvote here? https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...

Regards,
Kevin