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adobe premiere pro cc 2020 error= a low level exception occurred in: adobe player (Player:11)
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Bumping this thread because I've been having the same problem.
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E,
Give details of your system, media, and workflow, please.
Thanks,
Kevin
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Try updating or rolling back your graphics driver directly from the video card manufacturer’s site.
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G'day Peru Bob,
Funny you should say - An update just came out for the NVIDIA Studio driver (441.28) but the problem persists. I had the same problem with the previous version, and I'm not convinced using an even older version would solve anything.
I have, however, rolled back Premiere to version 13.1.5, and this version of Premiere works fine.
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same here. Unfortunately Premiere doesn't make it easy to open v14 projects in earlier versions. so that's another nightmare.
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Sorry about that. FCP XML is the "official" way to revert a project, for those that want to try it. If anyone needs assistance with this, let me know. I will continue to advocate for users to have an easy way to revert projects to previous versions. I'm definitely with you on that one.
Thanks,
Kevin
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forgot about this option THANK YOU!
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Same thing here. No solution posted. Thanks for nothing, Adobe! (Again)
Can't roll back to previous Premiere version because then can't open current projects. Thanks for nothing, Adobe (Again)
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Jordan,
Sorry for the frustration. Can you let me know about your system, media, and workflow, please.
Thanks,
Kevin
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G'day Kevin, sorry for the late reply.
My system specs are:
AMD Ryzen 7 3700X
NVIDIA RTX 2060 SUPER
32gb RAM
I tend to work with AVCHD video.
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How does the system react with, say, ProRes media? Can you try a test?
Thanks,
Kevin
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EBalma, Looks like a bug. So sorry about that. Please upvote here: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...
I'll be pushing for a fix ASAP for the community.
Cheers,
Kevin
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Any solution on that? Same issue experienced here. Just installed the Premiere Pro 2020 and the nightmare has started. How to downgrade Premiere Pro Version?
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Jordan, looks like a bug. Please upvote this bug over on User Voice: https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...
That would help prioritize the bug. Let me know if you need help on moving forward.
Thank You,
Kevin
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Really sorry for the issue, Farid. Can I get details around your system, media, and workflow?
Thanks,
Kevin
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Same problem here.
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Hey Juan, sorry about this! Looks like a bug. Can you please upvote here? https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...
I will continue to push for a fix. Let me know if you need guidance on how to move forward. My apologies once more.
Regards,
Kevin
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Hi, I just got my own system with
Model Name: MacBook Pro
Model Identifier: MacBookPro16,1
Processor Name: 8-Core Intel Core i9
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 8
L2 Cache (per Core): 256 KB
L3 Cache: 16 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
Boot ROM Version: 1037.100.362.0.0 (iBridge: 17.16.14281.0.0,0)
Serial Number (system): C02ZJDSWMD6N
Hardware UUID: D57D2B42-1A46-525D-9B86-2CC6D4E8EA70
Activation Lock Status: Enabled
and now I cannot use the graphics card and my system shuts down when I open any adobe cc
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Farid,
I heard this happens when you are shuttling fast forward. A solution to this issue (for those that have an underpowered GPU) is to choose Project Settings > General and change to Software Only for the Mercury Playback Engine.
If you have a qualified GPU, make sure it has the latest drivers installed. A clean reinstallation may be required. Then you can enable GPU acceleration.
Thanks,
Kevin
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just chipping in because I'm having the same problems.
I've just confirmed that a Clean installation of my drivers does not resolve the issue.
I'm currently running an RTX 2060 SUPER, which I doubt could be considered underpowered, and I really don't wish to use Software Only mode because it runs *abysmally* on my system.
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E,
Can you please upvote this issue? https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...
I think that would bump up the priority for a fix. The team does know about the issue and a fix is in progress, so that is the good news.
My apologies for this situation.
Regards,
Kevin
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Same issue here. According to live chat technician, it'll be fixed in early Dec update:
"By the first week of December, we will launch a new patches will be coming on which will fix the issue."
-ASHUTOSH
You can see more of us struggling with it here
https://community.adobe.com/t5/premiere-pro/premiere-pro-cc-2020-crashes-on-fast-forward/m-p/1076029...
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Bumping to say I experience this as well with Premiere Pro CC 2020 on a mid 2012 Macbook Pro Retina running macOS Catalina
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Sorry about that, Sam. Could you please upvote here? https://adobe-video.uservoice.com/forums/911233-premiere-pro/suggestions/39076387-bug-premiere-pro-2...
Regards,
Kevin