HELP! Vertical lines during playback and export with 4K footage in Premiere Pro

Report · Jan 14, 2020

Hi everyone!

I'm so done with this issue that appeared out of thin air a while back. One day, out of nowhere this started happening. This is only a problem when I'm working with 4K footage.

When the 4K media is paused within PP everything looks fine. During playback and export in 4K I get these vertical black lines.

I edit with GPU acceleration (OpenCL).

Yes, before you say anything... Software only does solve the problem but it increases my render times by up to 4-5 times as long. Also, I need to use GPU acceleration because I'm using GPU based VFX within PP which doesn't render with Software only.

I have to use GPU acceleration.

Please help! Thanks guys.

Best regards

Title edited by mod

Paused in PPPlayback PP and export (ONLY WITH 4K FOOTAGE)

Report · Jan 14, 2020

Hi Gunsan!

We appreciate you writing in. I think the GPU driver could be the reason for the glitches in Premiere Pro.

Which version of Premiere Pro are you using? https://community.adobe.com/t5/premiere-pro/faq-how-to-find-the-exact-version-of-premiere-pro-you-re...
What are the specifications of your computer [OS/CPU/RAM/GPU]?
What is the GPU driver installed in your system?

Looking forward to your response.

Thank you,

Kartika

Report · Jan 14, 2020

PP version: 13.0.1

Windows 10

i7 3770K

16GB RAM 2400Mhz

Radeon 7970 3GB

Drivers: 20.1.1

Report · Jan 20, 2020

Thanks for sharing the info.

Did you experience this behavior on multiple projects?
Could you share a screenshot of your Sequence Settings...?

Also, I have a suggestion for you that you can try and see if it helps:

Go to Sequence > Render In and Out.

Regards,

Kartika